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Backup Care Team Lead
BruntWorkUKRemotefull_timeVerifiedPosted 19 Aug 2025
About the role
This is a remote position.
Job Details:- Monday to Friday, 40 hours per week
- 9 AM to 5 PM ET, Includes 30 mins paid break
Overview
We are seeking a dedicated, highly organized, and communicative professional to join our team as a Backup Care Team Lead. In this role, you will oversee the day-to-day operations of our backup care program and serve as the primary point of contact for our Concierge team. You will play a key role in ensuring high-quality care coordination and smooth service delivery.
Key Responsibilities
- Serve as the primary point of contact for Concierge team members.
- Oversee care requests, ensuring timely responses and successful fulfillment for families and providers.
- Resolve Tier 1 issues independently and escalate higher-level concerns as needed.
- Perform administrative tasks such as quality checks and audits.
Requirements
- Previous experience in a team lead or supervisory role. Background in the childcare industry is a plus.
- Strong written and verbal communication skills.
- Excellent organizational and problem-solving abilities.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
ZR_25512_JOB
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