Supv Housekeeping

DUTIES AND RESPONSIBILITIES:

· Assist with scheduling and room assignments to ensure proper coverage.

· Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.

· Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

· Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

· Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Control expenses and minimize waste within all areas of housekeeping.

· Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

· Report, turn in, and/or log all lost and found items according to established procedures.

· May regularly assist with deep cleaning projects.

· May assist with other duties as assigned.

Wage:

The hourly pay rate for this role is $19.54.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

ACCOUNTABILITY:

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?