Client Onboarding Associate (Mandarin)

About us:

Here at Wonders, we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers while helping their business thrive.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed!

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive

What we’re looking for:

In our next phase of growth, we are looking for a Client Onboarding Associate to join the team. In this role, you will be able to build customized onboarding plans to ensure the success of product integration based on client profile and restaurant operation

You will serve as the first and primary point of contact for our clients as they get started on their Wonders journey!

This role is hybrid and based out our of Long Island City office. 

What you’ll accomplish: 

• You will be the main point of contact for new clients; introducing and directing them to the proper departments; ensuring client satisfaction during the onboarding process
• You will monitor Slack for onboarding updates; proactively preventing and identifying any delays that require follow-up
• You will help manage client expectations and de-escalate client issues while escalating to the proper channels when necessary
• You will quality check on client content setup and ensure client-specific requests are completed in a timely manner
• You will be the frontline support for the Client Success team and follow up with unresponsive clients as needed 
• You will assist Client Tech in explaining alternative technical solutions as needed 

About you:

• You have 1+ years of client-facing experience with some exposure to project management
• You have basic computer skills: Google Workspace, Excel, Word, etc.
• You have exceptional verbal communication abilities. 
• You are a  quick learner, team player, and self-motivated individual. 
• You have demonstrated the ability to work under time constraints with high attention to detail, and are a creative problem solver.
• You have a can-do attitude, punctual attendance, and a flexible approach to a non-traditional work schedule. 
• You have professional-level English and Mandarin fluency required

Bonus points:

• You have experience in a consumer-driven industry with a passion for the customer.
• You have experience using CRM and project management tools
• You have the hunger to learn new skills and have a career-driven mindset
• You have experience in customer service, restaurant, or hospitality industry 
• You have a roll-up-your-sleeves mentality with current or prior experience working in a fast-paced, collaborative, highly ambiguous environment frequently wearing more than one hat.
  
  

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

The salary range for this role is $45,000 - $60,000 + Bonus

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