Senior Manager, Fleet Response

The Fleet Response team is part of the Fleet Operations organization and is at the vanguard of Zoox’s service to its riders. Our team has a collaborative culture marked by openness and supportive risk-taking. You’ll be part of a passionate team dedicated to making cities safer, smarter, and more sustainable. 
We are seeking an experienced manager with a heavy amount of live operations experience who will build and lead the team to manage, coordinate, and allocate real-time resources to support our Robotaxi fleet and our riders.  As the Manager for Fleet Response, your team will ensure that Riders complete their journeys as safely and efficiently as possible when issues arise, and that the right level of support is provided to the robotaxis safely and expeditiously. 
Within this expansive role, you will build a team and innovative processes to provide a rapid response mechanism that enables us to support vehicles and riders in the field. This may also involve closely working with emergency responders and other partners to provide our robotaxi service.  

Responsibilities

• You will build and lead an incredible team of Fleet Response Specialists across multiple locations with empathy and expertise. Some travel to new and existing locations is required. 
• Reporting to the Director of Fleet Operations, you will work with the Program Management, Product Management, Security, Communications, and other key partners to develop plans, innovative tools, and operational processes to support your team’s operations.
• You will ensure Zoox has a robust and safe process to execute immediate operational responses to ensure the safety of our Riders and support our Robotaxis in the field. 
• You will provide effective prioritization and delegation, working closely with the Director and other leadership to proactively identify risks and mitigation strategies to de-risk and accelerate goals. 
• You will work closely with Mission Operations (live ops) to develop rapid reaction plans across the operational domain.
• You will build strong relationships with executives and other key stakeholders to provide an understanding of Fleet Response's current state and forecast resource availability.
• You will identify innovative solutions to support potential high-stress situations while mitigating safety risks. 
• You will be excellent at working effectively in the gray space, bringing clarity to uncertainty, and enabling tactical and strategic decision-making. 
• You will own the budget and people forecasting processes for Fleet Response. 

Qualifications

• At least 10 years of management experience leading diverse and decentralized technical operations.
• Demonstrated experience executing rapid response procedures and remaining calm under pressure when operating in higher-stress environments. 
• Demonstrated ability to develop diverse and exceptional teams from scratch.
• Demonstrated ability to define, streamline, and mature operations over time.
• Prior experience developing and using data and metrics to support strategic decision-making.
• Demonstrated ability to concisely and effectively communicate at all levels of an organization.
• Superior people and stakeholder management skills.
• BA/BS in management, business, or a similar degree.

Bonus Qualifications

• MBA degree
• Military operations experience

CompensationThere are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $158,000 to $237,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
Vaccine MandateEmployees working in this position will be required to have received a vaccine approved by the U.S. Food and Drug Administration and/or the World Health Organization. In addition, employees who are eligible for a COVID-19 booster vaccine (“Booster”) will be required to receive a Booster. Employees will be required to show proof of vaccination status upon receipt of a conditional offer of employment. That offer of employment will be conditioned upon, among other things, an Applicant’s