UNIV - IS/Business Analyst III - College of Dental Medicine

Job Description Summary

The Information Systems/Business Analyst III reports to the Director of Clinical and Administrative Operations. This position serves as a system administrator for the College of Dental Medicine's (CDM) Electronic Health Record (EHR) and a variety of integrated clinical application platforms. Works closely with MUSC IS Cadence/Prelude, Ambulatory and Resolute teams to trouble shoot issues and implement needed changes. Oversees and tracks CDM tickets through Service Now. Creates content and provides training for clinical and non-clinical IS systems used by the organization. Creates and maintains a digital repository of all training materials. Responsible for managing and coordinating clinic schedules in the EHR system as well as the schedules and rotations for all clinical providers, instructors, residents and students. Additionally, this position serves as the liaison between CDM and University Compliance.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC001135 CDM Dental Teaching Clinic

Pay Rate Type

Salary

Pay Grade

University-07

Pay Range

56,210.00 - 80,105.00 - 104,000.000

Scheduled Weekly Hours

40

Work Shift

Job Description

30% Develop and maintain curriculum for instructor-led, on-line and blended solutions to support the learning and development strategy for CDM. Administers existing systems training programs to on board new employees and provides continuing training as needed. This role assists in a wide array of eLearning, online, and print training content to ensure accuracy of content as well as assisting in in-person training. Collaborates with subject matter experts, compliance, clients, colleagues, and senior leaders regarding the development and editing of content to meet CDM department and MUSC Strategic Goals. This position recommends new ideas in the areas of content design, content management, and eLearning/multimedia tool usage to generate exciting and industry leading content. This position will learn and support multiple applications and will create and maintain learning environments and training content for educational purposes.

30% This position works closely with all CDM department chairpersons to coordinate and ensure Student rotations schedules are accurate and that all rotations are distributed fairly among students according to academic and clinical standards. Utilizes Calendar Lab software to create and test rotation matrix prior to uploading student rotation schedules in EHR each year. Ensures all schedules are open in a timely manner. Works with EPIC Cadence team to test rotations in SUP as well as final rotations in Production environment of EPIC. Maintains all clinic schedules, (resource templates) as well as provider scheduling templates within EPIC. Ensures all clinic time exceptions and holidays are added to all schedules and communicated accordingly.

20% Oversees and tracks CDM tickets through Service Now to ensure they are sent to correct IS teams and follow up on outcomes. Works closely with MUSC IS Cadence/Prelude, Ambulatory and Resolute teams to trouble shoot issues and implement needed changes. Monitor all CDM training and grading software tickets and resolve in a timely manner.

10% Administrator for grading software for students. Under faculty directions, this position is responsible for creating and updating grade sheets, creating class rosters and courses for students, maintaining faculty users and assisting students with grade sheet issues which includes manual entry of grade sheet outside of EPIC.

5% Responsible for setting up and maintaining all end user security templates with the EPIC IS Security team in the database with the proper security levels based on the user’s job functions within the College of Dental Medicine. Creates all needed users and Attendance patients in Axium Training environment for SIM lab support. Also responsible for inactivating all users as they leave employment, transfer to different jobs within CDM, or no longer need access to all CDM clinical software.

5% Works with University Compliance officer to conduct quarterly compliance audits. The audits include walking through all areas of the College of Dental Medicine to ensure all direct contact with patients, use of patient electronic records, and daily processes within each clinical area are in accordance with University’s HIPAA regulations. Also assist Compliance officer with electronic audits used to monitor all software end users' access of patients’ EHR.

Assist College of Dental Medicine administration staff with University Public Safety to grant needed access