Solution Consultant, E-Commerce & Marketing Vertical

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

We are looking for a Solution Consultant that will support our commercial customers, particularly e-commerce/B2C customers.  You will be responsible for identifying new opportunities, developing creative solutions, and supporting our customers post-go-live, in partnership with a Strategic Account Manager and Customer Success Manager.  We need your experience working with B2C e-commerce businesses serving as a trusted advisor to our key stakeholders. In this role you serve as the GTM technical arm and advisory stakeholder for ID.me in enterprise sales.

Responsibilities

• Leverage technical expertise with APIs, federated protocols, and online B2C customer environments to drive sales strategy and success
• Leverage expertise with e-commerce B2C customer environments and/or SaaS marketing tools to strategically engage key customer personas across customer marketing orgs
• Diagnose and document customer technical and business requirements 
• Design and configure solutions that address customers' unique needs and offer the most value from ID.me's products
• Develop and configure demos that position differentiated solutions to bring forth a client's ideal customer experience
• Quantify business and technical value of ID.me in solving customer problems
• Execute Proofs of Concept with complex use cases and integrations
• Write accurate and compelling RFP content that positions a unique ID.me solution
• Craft reusable technical content such as whitepapers, playbooks, and how-tos
• Develop and maintain relationships with a technical representative(s) at the customer
• Mentor teammates, share technical expertise and industry knowledge 
• Distill, prioritize and communicate product feedback to internal teams
• Present at marketing events, trade shows, and user conferences

Ideal Qualifications

The qualifications below are ideal, but not all are required.  We encourage candidates to apply if they satisfy some, but not all of the qualifications.

• At least 3+ years of solution consulting experience directly supporting an Account Executive as a team/partner, particularly with pre and post-sales engineering
• 2+ years experience selling e-commerce, customer relationship management (CRM) solutions, and/or customer loyalty programs
• Experience with standard network security protocols (OAuth 2.0, SAML 2.0, OIDC)
• Hands-on experience with web development (JavaScript, HTML, frontend frameworks)
• Exceptional speaking, writing, and presentation skills to all audiences
• Boundless energy.  Inspirational passion.  Customer Service.  Sense of ownership. 
• Willingness to travel as needed

The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.

ID.me