Sr. Employee Relations Business Partner

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

The Sr. Employee Relations (ER) Business Partner will be responsible for thoroughly investigating employee complaints throughout the organization and partnering with both the Tandem HR Business Partner (HRBP) and Legal teams to deliver the results of investigations. This role will also manage escalated accommodation and leave of absence requests as well as complex performance management cases which require partnership with Legal and Benefits teams.

• In accordance with Company policies and legal requirements, resolves sensitive situations relating to employee relations matters; investigates and resolves employee issues and concerns to address root causes, documenting and escalating as appropriate.
• Collaborates with employees, managers/supervisors, the Benefits team, other members of the HR team, as needed, to support employee needs and develop and implement effective solutions for accommodation and leave-related issues; provides guidance and support to employees and managers to effectively navigate the accommodation and leave process; supports business objectives regarding leaves of absence (LOA) and accommodations; May liaise with third party leave administration and Legal partners.
• May conduct period audits/assessments to help ensure compliance with Company policies and legal/regulatory requirements.
• Working closely with HRBPs assigned to support individual departments, this role takes lead on complex performance management issues involving employee complaints and/or LOAs and accommodations.
• Provides coaching, counseling, and mentoring to managers, supervisors, and staff.
• May counsel employees concerning work-related issues and the outcome of investigations.
• Partners closely with Tandem’s internal Legal team to assist in development and execution of risk management strategies and protective measures, may liaise with external legal counsel as needed.
• Identifies initiatives spanning organizational design, workforce planning, and skills assessment and development aimed at reducing employee relations issues.
• Proactively identifies trends and areas of opportunity related to Talent Acquisition.
• Develops and acts as a mentor for more junior members of the HR team.
• Advocates and drives compliance for DEI processes and best practices.

YOU’RE AWESOME AT:

• Demonstrated experience conducting workplace investigations including creating investigation reports.
• Demonstrated experience drafting and implement formal performance management documentation.
• In depth understanding of all aspects of US employment and human resources related laws, regulations, policies, principles, concepts and practices, including ADA, ADEA and FMLA. Understanding of Canadian and European employment laws a plus.
• In depth understanding of diversity, equity and inclusion issues and how they apply to employee relations.
• Understanding of the business needs and challenges surrounding high-volume, non-exempt business units such as Manufacturing and Customer Service.
• Strong written and oral communication skills including excellent active listening skills.
• Ability to influence leaders in achievement in alignment with corporate processes as well as legal requirements.
• Excellent organizational, time management and prioritization skills.
• A positive approach to people and problem solutions along with a strong sense of discretion and the ability to maintain confidentiality.
• Ability to build human connections easily and deep emotional intelligence and objective empathy.
• Data-driven mindset, including using data to better understand case and organizational insights.
• Strong adaptive, critical thinking skills and judgment.
• Ability to see situations from all perspectives and work through conflicts and complex interpersonal situations for the best p