Sales & Artistry Coordinator - North Carolina

The Role:

The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education, and artistry. The Sales and Artistry Coordinator is responsible for the effective and efficient operations of the Charlotte Tilbury account in store. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Coordinator is always reflecting the brand values with the Charlotte Tilbury Strategic Priorities at the forefront. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Coordinator is also responsible for anticipating needs while executing with excellence: sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources, and employee development, among other tasks in this position.

This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering a unique and personalized shopping experience.

Location: North Carolina

Reporting Relationships: Reports to Sales & Artistry Executive

Role Accountabilities:

Sales

• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS), Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking and product ranking
• Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire.
• Determine and communicate individual and team sales targets and KPIs and develop by-door strategies to ensure targets are achieved.
• Analyze business performance and proactively implement improvement opportunities through artistry, education, and operations.
• Responsible for being a specialist amongst the retail artistry brands, demonstrating an entrepreneurial spirit within the parameters of the Company guidelines.
• Think creatively to ensure year over year business growth.

Customer Service

• Lead by example at all times and consistently role model and promote MAGIC Service with the team and clients.
• Identify ways to improve MAGIC Service extended through retail employees via in store support, training, and event execution.
• Manage customer queries and or concerns using sound judgement always with the goal of achieving positive outcomes.
• Work with the Education team to ensure continuous training and development is provided to the team ensuring Charlotte Tilbury standards are achieved in the areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; for example: makeup applications, driving to traffic to Charlottetilbury.com, and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.
• Provide an atmosphere that motivates and inspires MAGIC Service, both internally and externally.

Team Development

• Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives.
• Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the Brand Expert team.
• Train, develop, and coach Brand Experts and Counter Team members.
• Create a positive, cohesive, cooperative team culture in store.
• Create and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times through team meetings, trainings and a collaborative leadership style.
• Recognize and celebrate great performance at all levels across all retailers.

Operations

• Implement door development plans and schedule support to address business growth needs.
• Ensure that the counter is ‘customer ready’ from open to close of business.
• Maintain the required inventory levels and accurate stock files; escalate inventory needs as directed by channel to optimize sales.
• Schedule to optimize coverage according to customer flow and business needs.
• Control store expenses (i.e. counter consumables) within budget guidelines
• Ensure the Company cash loss prevention procedures and security policies are adhered to.
• Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.
• Maintain excellent counter hygiene standards.
• Maintain technology on counter including digital screens, iPads, and music.
• Raise operational issues for resolution in a timely manner.