Associate Principal, Technology Operations

3rd Shift: Tuesday-Saturday (10:30pm-7:30am cst)

Summary
The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible, documenting issues impacting the business and by being an evangelist for Continues Improvement (CI). You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to.

Primary Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each primary duties, satisfactorily.

• Focus on shifting the overall operational posture from re-active to pro-active
• Analyze and report upon Production performance CI opportunities
• Analyze and report upon Production capacity CI opportunities
• Analyze and report upon Production critical-path processing CI opportunities
• Stand-up SWAT’s if when needed to drive resolution of ongoing Production issues
• Identifies and diagnoses complex problems and factors affecting Production performance
• Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions, and reconfigurations if/when needed)
• Consult & evangelize for operational best practices
• Collaborate across domains (ie. network, db etc) to assist with application tuning
• Adhere to any/all Production security requirements and best practices
• Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
• Actively participate in Incident, Problem & Change as a ‘shepherd’ for all things Production
• Analyze repeating alerts to pro-actively identify environmental issues
• Surface any/all environmental & operational risks identified
• Evangelize for repeatably automated processes that can be scaled
• Prioritizes and align efforts to Production availability requirements and business priorities
• After hours, weekend work may be required during off hours maintenance windows.

Additional Responsibilities Include

• Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
• Monitor multiple applications and systems using OCC approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.                                        
• Report and document any processing anomalies utilizing OCC approved software. (Service Now / Remedy)   
• Maintain processing records and logs                                                                    
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.         
• Perform mainframe IPL’s, and other system commands if and when required.                             
• Support transmissions across SFTP/NDM.   
• Support MQ channels                         
• Support the execution and troubleshooting of scheduling jobs.
• Provide support for Production Installs, D/R and Industry tests.      
• Maintain all off-site storage records and shipments.                                           
• Rerun/Restart failed backups and perform restores when required.                                  
• Work scheduled overtime when needed to ensure 24 x 7 coverage.
• Drive Continuous improvement within the team, department, company
• Drive the creation and updating of documentation for processes and crating runbooks

Supervisory Responsibilities

• N/A

Qualifications

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Effective consultative, communication, analytical, and judgment skills
• [Required] Effective time management skills
• [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors
• [Required] Suggests solutions t