Patient Admin Specialist II, Breast Oncology

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Day - 08 Hour (United States of America)

A Brief Overview
The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

What you will do

• Primary Function:

• Proficiency of level II skills.

• AND

• Performs secondary specialized function 30% or more of time.

• Specialized Functions:

• - Master Scheduling,

• - New Patient Coordination,

• - Authorization Coordination,

• - Surgery/Procedure Scheduling,

• - Specialized data collection/coordination.

• Level II Duties:

• Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.

• Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments.

• Assists patients and physicians in scheduling ancillary tests before and after clinic visits.

• Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.

• Ensures that all scheduled patients are eligible for services requested and /or determines patient eligibility.

• Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.

• Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.

• Plus expertise in one or more additional specialized functions (performed 30% or more of the time):

• Schedules complex appointments and surgeries requiring strong knowledge of procedures, department protocols and timing.

• Functions independently to complete activities related to the registration process. Responsible for completeness, accuracy, and timeliness of data.

• Documents patient liability and communicates this information to the patient, and appropriate staff.

• Serves as resource to other staff in the area of registration, benefits, and authorization process.

• Reviews and analyzes all registration edit reports, and ensures that corrections to the database are made in a timely fashion.

• Maintains master appointment schedule. Schedules appointments in scheduling systems.

Education Qualifications

• High School Diploma/GED.

• Associate degree or Bachelor's degree in health related field from an accredited college or university preferred.

Experience Qualifications

• Two plus (2+) years’ experience working in healthcare setting (i.e. hospital, medical/dental office, nursing facilities etc.).

Required Knowledge, Skills and Abilities

• Expert in Level II KSAs:

• Basic PC Skills (Windows, Excel, and Word).

• Good communication, customer service, interpersonal skills and cross cultural competency.

• Working knowledge of EPIC or other patient database.

• Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment and stressful interactions.

• Ability to plan, prioritize, and organize work independently with attention to detail and deadlines scheduling and ITA scheduling.

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.