Customer Success Adoption - Spanish Market

Howdy! Serás tu nuestro nuevo compañero/a en nuestro equipo de CX SMB?  🤩  Ok, we have tested that you can read Spanish, let’s move on in English…! 

Cash is old school - out of pocket expenses suck. Workplaces need to be more trusting, progressive, and – that's right, we're going to say it – fun.

And that is what we are here to do - but we need your help.

We, at Pleo, are looking for hands-on customer experience professionals to join our Spanish team in our amazing Madrid office! 

We are looking for the right talent for the role – experience is a bonus. If you can tick all the boxes above then please do apply for the role! With that said, proven experience in a consultative customer-facing role (Management consulting, account management, customer success management, etc.) is seen as a plus with enterprise software or SaaS organisation.

If you can recognise this, then you are the one we are looking for:

• You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious.
• You truly enjoy helping others move and improve. It is part of you to make sure that the customers scale with your help.
• You love goals and objectives. You don’t always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them.
• You love a fast paced and dynamic environment, where you jump from one task to another. From one conversation with a customer to another.
• You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.
• You are empathic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathic way and touch people’s emotions
• You are the person who always wants to improve everything. It can always be optimised, and done just a little bit better - every time.
• You love to see all the possibilities there are for our customers in the future. You love thinking about the future – and making it a reality.
• Fluency in Spanish and English

In Adoption, our mission is to “Prevent churn, drive product adoption, and ensure that every customer feels valued at Pleo.”

Your responsibilities will be to 🚀

• Have a strong focus on adoption and nurturing for customers that have already been onboarded.
• With more than 4000 customers in the Spanish market, this is not the typical 1:1 approach customer success role, and you will have to think outside the box to provide help and value with a 1:many-approach. This is crucial for the role in our SMB segment!
• Identify gaps between best practice and actual usage of our product and features.
• Make sure the customer learns about – and uses – all the features we offer at Pleo.
• Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements.
• Help Pleo to achieve operational excellence for its customers.
• Do everything in your power to avoid customer churn – by working with health scores, product and feature adoption.
• Collaborate across teams to improve the entire customer segment from lead to nurturing.
• Creating great nurturing of scale through automation, optimisation, and the right data usage.

Show me the benefits  🤩

• Your own Pleo card (no more out-of-pocket spending)
• Flexible working remote options for those onsite (just speak to your team)
• Trips to somewhere for team camps (both company-wide ones and team-specific ones)The last one we had was in Croatia 🇭🇷
• Continual learning and development opportunities.
• 25 days holidays (annual)
• Private Healthcare 
• Lunch is on us! 
• 2500€ budget per year to spend on what you need... maybe you were thinking about painting classes? or travelling to Asia? or even buying a new TV for your home?.

And here are some other nice gestures that we make

• Loads of weird and wonderful niche communities to join in the company (we're talking guerrilla gardening, liquids tasting, the Pleo band, learning to code initiatives, that type of thing)
• Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc - we'll help (venue, food etc)

Why join us?

Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should dr