Marketing & High-End Assistant - W&FJ

Marketing & High-End Assistant

Location: CHANEL Head office, London

Reports to: Marketing Manager (TBC)

Contract: 12-month Fixed Term Contract (Internship)

Your role @CHANEL:

As part of the Watch & Fine Jewellery Division within the most creative and inspiring Maison, you will be working in collaboration with both the wider W&FJ team and the retail teams as of January 2025.

You will support the Marketing & High-End team in daily marketing activities and be responsible for key pillars of its implementation across a diverse array of areas: from product, client experience, reporting, analytics to retail support.

What impact you can create at Chanel:

CRM:

• Support the CRM Executive & High-End Manager by fulfilling data analysis and reporting needs as requested; client related BI extracts including trends, clients lists, clients statistics, prospects checks, client lists for local gifting campaign.
• Build EDM plan and prepare briefs for EDM campaigns.
• Support with adaptation, local printing and distribution of CRM assets.
• Update H-E client information on Ultimate Platform.

Product & Training:

• Support the Product Manager fulfilling data analysis and reporting needs as requested; product related BI extracts including trends, product launch impacts on category, top selling references.
• Conduct competitive product launch research and adapt global product launch sheets pricing lists.
• Support the Product Manager and Training collaborator to build the training plan according to business priorities and digital plan.
• Support on creating morning briefs and content modules for W&FJ and Fashion boutiques.
• Support High-End training programs: selection of monthly activity for Codes of High Society, communication to boutiques, collection of feedbacks and key inputs.

Event Coordination:

• Assist in the organisation of High Jewellery and Haute Horlogerie international events: invitations, client personalised itineraries, gifting, logistics and communication with external agency.
• Assist in the organisation of High-End and W&PJ local events: proposal of locations and activities, invitations, gifting, logistics and coordination on-site, creation of reports and follow-up templates.
• Assist in the development of the client treatment strategy: catalogue of local activities, social calendar, gifting recommendations.
• Research competitor events, suppliers & gifting campaigns around key calendar moments. 

Operational Support:

• Budget support: coding of invoices & monthly follow up with Marketing Manager.
• Creation of new supplier accounts with Finance team.
• In charge of content translations received from Global on a weekly basis.
• Support with e-Wholesale & e-Retail website branding and social campaigns, updates and product uploads.
• Craft articles for the CHANEL internal communication platform to highlight W&FJ moments.

What you will bring to the role:

• Ability to adapt, be agile and remain solution oriented whilst keeping the business pace.
• Solid experience in data analysis (product, clients, trends) and PowerPoint skills.
• Experience in digital marketing.
• Have a strong proactive approach towards routine tasks and events coordination.
• Excellent computer and excel skills, accuracy, and attention to detail (pivot tables, VLOOK ups, etc).
• Proficient communication skills (written & verbal).

You are energised by:

• Working in a fast-paced environment and highly collaborative team
• Being accountable for essential marketing tasks
• Growing your knowledge by taking any opportunity to be curious, nurture and learn 
• Fostering a can-do approach to all marketing tasks
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

What you will gain from this experience:

• Being part of a passionate Marketing Team and discovering the High-End world.
• To further develop your knowledge on the Watches & Fine Jewellery industry.
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our busines