Pharmacy Technician 1 / 2

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Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Summary & Work Performed

Pharmacy Tech 1 This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, assisting with clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use. Pharmacy Tech II This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use. Individuals eligible for pharmacy technician level II are competent in all tasks associated with pharmacy technician level I and have achieved the area specific advanced competency requirements. Pharmacy technician level II staff must achieve and maintain certification by the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

• Pharmacy Tech 1 To accurately and efficiently follow workflow procedures including prescription processing, medication preparation and distribution to patient.
• Restock automatic dispensing cabinets and anesthesia workstations as needed.
• Answer and screens telephones calls and directs calls to appropriate personnel when needed.
• Handle medications in accordance to department, regulatory and legal requirements (e.g., medication records, pulling outdated/unusable medications). 
• Collaborates with immediate pharmacy team, insurance companies and customers alike to resolve issues, ensure accuracy and deliver a timely resolution of any medication or insurance related concern.
• Assist with a variety of basic clinical functions in support of the clinical pharmacist (e.g., medication safety and adherence initiatives, patient follow up calls). 
• Efficient operation and basic level of technical support for specialty machinery, equipment, devices or software necessary in performing job functions (e.g., carousels, automated dispensing cabinets, compounders, drug delivery devices, retail pharmacy systems).
• Deliver medications and supplies to patient care and ancillary areas. 
• Complete and document all assigned safety and quality activities in compliance with department procedures.
• Prepare IV solutions using aseptic technique and/or compound non-sterile medications at select locations.
• Manage individual responsibilities while supporting team members and contributing to broader team goals.
• Perform other related duties incidental as assigned. 
• Pharmacy Tech II Perform a variety of clinical functions in support of the clinical pharmacist (e.g., patient interviews, medication safety and adherence initiatives, patient follow up calls, collection of clinical data for the pharmacist). 
• Efficient operation and ability to troubleshoot specialty machinery, equipment, devices or software as necessary in performing jobfunctions (e.g., carousels, automated dispensing cabinets, compounders, drug delivery devices, retail pharmacy systems).
• Manage individual responsibilities while being able to shift to help team members and contribute to broader team goals with minimum supervision.
• Assist with training of new employees and students, educating them in job-specific functions.
• Perform other related duties incidental as assigned.

 

Knowledge, Skills and Abilities

• Considerable knowledge of drug names, medical terminology and pharmaceutical calculations.
• Proficient computer skills. Strong written and verbal communication skills.
• Requires critical thinking skills with ability to implement solutions. 
• Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.
• Strong organizational skills including staying focused on assigned task and using time and resources effectively andefficiently to achieve job expectations. 
• Typical physical demands include ability to perform the job while standing