Senior Team Lead

As a Senior Team Lead your primary responsibility will involve supporting a Department Manager in the day-to-day operational oversight of their designated team. Within this position, you will engage with team members, offering guidance and leadership to enhance their individual skills and foster growth, ultimately enabling them to carry out their job responsibilities with increased effectiveness and efficiency.

Furthermore, as a representative of the Zynex brand, you bear the responsibility of delivering an exceptional experience to all "customers" in each and every interaction, without exception. Every decision you make should be in alignment with our mission, vision, and strategic objectives. All forms of communication, whether through email, mail, or phone, are expected to maintain a professional, straightforward, and harmonious tone. Any issues or obstacles that arise should be promptly addressed with solutions that align with our overarching strategy.

Zynex Medical was awarded “2024 Denver Top Workplaces” from the Denver Post

Competencies Needed:

• Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
• Results Orientation - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.
• Alignment & Leadership - Leads by example, provides clarity to others on the relevance and importance of Organization’s principles; understands impact of climate on performance; keeps Organization’s interests at the forefront of decision-making; acts with unwavering integrity; conveys confidence in approach; wins respect.
• Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
• Developing Self & Others - Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development through timely coaching, guidance, and feedback.

Essential Job Duties & Responsibilities:
Leadership (25% of Shift)

• Model aligned leadership behavior, always communicating with utmost professionalism, and following all company policies/process without exception.
• Observe, document, and report all occurrences of employees when there is non-compliance with company policy, process, or following appropriate chain of command.

Quality Checks & Reporting (25% of Shift)

• Reviewing accounts/files periodically to ensure that employees are making progress on their workload, working files completely, and following company processes as they are outlined.
• Reporting to Patient Enrollment Manager any trends in Orders, Conversions, Collections of Deposits, Processes or Employee Morale as this impacts the entire Department.
• Providing professional feedback to Patient Enrollment Manager regarding team member’s performance in the areas assessed (Knowledge, Reliability, Initiative, Innovation, and Collaboration).
• Assist in resolving patient and/or insurance escalations.

New Hire On-Boarding & Staff Training (25% of Shift)

• Provide a seamless on-boarding experience from New Hire Orientation (NHO) into your department, including a structured on-boarding plan for at least the first week in the department.
• Report your team’s training needs to your direct Manager regularly to ensure additional support and resources are provided in a timely manner.

General Duties & Responsibilities: (25% of Shift)

• Complete typical duties associated with the Departments Team Lead position.
• Conduct 1-on-1 one coaching meetings with Specialists.
• Review timecards and ensure team is meeting daily goals.
• Operate independently in Zynex’s access database/billing system to complete patient orders with a high degree of accuracy.