Senior Manager, Executive Customer Programs

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description:

Zscaler’s Customer Experience and Transformation practice is a ‘white-glove’ service team that enables sales teams to accelerate campaigns and provides strategic positioning for high-impact outcomes via thought leadership and C-level programs.

We are looking for a flexible, creative, self-starter to join the team as a Senior Manager, Executive Customer Programs. In this role, you will facilitate and build virtual and in-person CXO programs, including summits, executive roundtables, affinity/industry groups, Customer Advisory Boards, among others.

Responsibilities:

• Build executive programs that focus on CIO, CISO, and CTO personas and themes (e.g. Industry)
• Create executive engagements and events from end-to-end, including coordinating logistics, developing bespoke agendas, coaching executive speakers, developing materials, and follow-up
• Work directly with customer leaders and executives from Fortune 2000 organizations, both virtually and in-person
• Develop and iterate on best practices that drive customer engagement, value, and business impact
• Engage executives (internal and external) to drive attendance to our events
• Work cross-functionally with marketing, sales, and executive leadership to ensure alignment 
• Moderate and host virtual events, including Customer Advisory Boards
• Manage external speakers for future events and engagements while evolving the existing process

Minimum Qualifications:

• 8+ years of relevant experience in high-touch executive programs
• Experience collaborating in a virtual environment
• Strong verbal and written communication skills
• Detail-oriented with strong organizational skills 
• Ability to travel domestically and internationally

 

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$147,000—$210,000 USD

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

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