Job Summary

As a Specialty Sales Associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge, you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

Customer Service
-  Proactively engage and make a connection with customers.
-  Asking questions and listening to customer's needs.
-  Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
-  Provide premier customer service
-  Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
-  Uses specific knowledge to demonstrate product features and provide comparisons with similar products.
-  When selling clothing or military uniforms, may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles.

Organization
-  Maintaining store appearance.

Sales
-  Cross-selling products and knowing layout of the store.
-  Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
-  Upselling products.
-  Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
-  Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
-  Completing various forms of paperwork, reports, and reconciliation.
-  May handle special order merchandise requests including ordering, tracking, and providing updates to customer.

Inventory
-  Be the keeper of me