Director, Network and Telecommunications Engineering

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Director, Network and Telecommunications Engineering

Job Description Summary:

The Director of Network and Telecommunications Engineering is responsible for providing strategic and tactical leadership in the areas of Data Networking, Telecommunications, Unified Communications, Network Security (including firewall management), and Information Technology Infrastructure Library (ITIL) Processes. The director will work within an IT as a Business (ITaaB) model wherein the establishment and maintenance of core IT business processes will be a primary responsibility.

The Director is responsible for the overall implementation of the strategic roadmap for the Network and Telecom areas, along with tactical day to day support, network maintenance, and fulfilling business requests. The Director is also responsible for providing guidance and direction to their team and ensuring the utilization of best practices.

Job Description:

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

• Establishes processes, methodologies and service-level agreements for streamlining the operations of the Network and Telecom Engineering team.
• Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws.
• Recommends hire and termination for positions supervised.
• Assists in developing the Strategic Roadmap for Computer Systems.
• Executes the roadmap and strategic vision for Network and Telecom as agreed upon by the Associate Vice Chancellor of Infrastructure & Operations (AVC of I&O) and the CIO.
• Sets high-level priorities and direction for teams supervised.
• Creates synergy among supervised teams both within IT and with external teams and partners.
• Communicates and presents to College leadership the capabilities, vision, direction, and strategy of Network/Telecom Engineering.
• Aligns with Enterprise Architecture to ensure Network/Telecom Engineering strategy and vision is consistent with the overall strategy and vision for IT.
• Determines annual requirements for environment enhancements and team development including: hardware, software, licensing, training, renewals, maintenance, staffing, and other project needs.
• Provides high level costs/analysis on complex requirements and provides recommendations.
• Presents leadership with status updates and progress reports for ongoing initiatives.
• Provides extensive knowledge and expertise in the practices of Data Networks, Telecom, Unified Communication, Collaboration, Contact Center, Video and Disaster Recovery.
• Maintains the infrastructure environment such that solutions perform in a highly-available, robust, efficient, and effective manner.
• Works with Systems Engineering and Technical Support Services to define common, integrated solutions for Infrastructure.

Knowledge/ Skills

• Extensive knowledge and competency with modern networking and systems tools including multi-vendor Routers, Switches, Firewalls, Telecom Switches, Contact Center