Senior Software Engineer (Backend)

Who We Are

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. 

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

Location and Flexibility 

Our Senior Backend Software Engineers are integral parts of our team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays) out of our Charlottesville, VA office.  

The Opportunity 

WillowTree is hiring for empathetic, curious engineers to join our growing team. We work in a dynamic and fulfilling atmosphere, helping our clients’ ideas come to life by building robust mobile and web applications. Our backend technology stack varies by project, so we value flexibility and willingness to learn. Our goal is to build amazing solutions for our clients, and our backend implementations are a crucial part of how we deliver on that promise.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

Responsibilities 

• Confidently deliver high-quality software by applying critical thinking to products, requirements, and processes
• Work closely with clients to influence technical product decisions and business goals
• You’ll stay up to date with the landscape of software engineering best practices, tools, and frameworks
• Have professional programming experience— we’re thinking at least 5 years
• Understanding of various software architectures and can adapt/compose solutions to unique problems with sustainable and reusable solutions
• Help mentor and coach a project team towards shared goals and outcomes
• Navigate difficult conversations by providing constructive feedback to teams and clients
• You’ll identify obstacles to ensure quality, improve our user experience and how we build software
• Self-aware of limitations, yet curious to learn new solutions while being receptive to constructive feedback from teammates
• You’ll guide your team to understand and work through changing priorities by bringing positive energy 
• Communicate and simplify complex problems in order to foster understanding across multidisciplinary teams 
• Apply your knowledge and findings at an organizational scale

Qualifications 

• Are driven by curiosity and enthusiastic about learning new technologies
• Are motivated by solving problems and finding creative solutions
• Believe in autonomy and taking initiative
• Have professional programming experience — we’re thinking 5+ years
• Inspire others to write code that is durable, secure, scalable, always up and running
• Have in-depth experience with one server-side programming language — such as Java, Kotlin or other JVM languages; C# or other .NET languages; Node.js; Python, Go, and perhaps a breadth in others
• Have in-depth experience working with relational and/or NoSQL databases. This could be PostgreSQL, SQL Server, MySQL, MongoDB, or another type of document-database. This includes experience with schema design, indexing, querying, and performance tuning
• Are eager to share your knowledge with teammates through mentorship, code reviews and pair programming sessions