Assistant Manager, Field Action Execution

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At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Location

Superior Township, MI

Purpose

• Responsible for executing field actions related to safety defects and/or possible noncompliance with the requirements of the Federal Motor Vehicle Safety Standards (FMVSS). Work with a cross-functional team to effectively and efficiently execute field action.  Lead major system and process enhancements.

Major Responsibilities

• Lead and coordinate Hyundai groups to remedy safety issues by coordinating and launching field actions to customers.
• Develop innovative technical approaches to process field action activities, including deliverable tracking.
• Assist in the development of the Global Field Action Management System to handle all activities involving the VIN: from owner name and address retrieval through NHTSA updates.  Assure no VIN is left behind.
• Monitor field action completion rates and maintain system to develop default rates based on past performance.
• Assist in the development of advanced outreach strategies to ensure completion rates are above historical internal and external rates of repair.
• Develop a suite of completion tracking tools to be used by region, zone, dealer, and any other geographic group to assess performance to targets by all critical support groups.
• Ensure service parts are purged of suspect parts.
• Work with suppliers to assure part supply availability and set up fair share allocation of parts plans for each region.
• Prepare materials for senior leaders to keep them informed of progress and challenges.
• Participate in vehicle safety forums, technical conferences, meetings, panels, etc. and internally disseminate the knowledge gained.

Major Responsibilities (continued)

• Work with related Hyundai groups to identify potential anomalies in field action performance and immediately trigger required deep-dive analysis.
• Participate in Safety Decision Meetings as needed.

Authority

• Position requires attaining and maintaining a high level of advanced technical knowledge about Hyundai vehicles and automotive components and the ability to create management level reports.
• Using independent judgement to evaluate and validate field action repairs related to recall campaigns on safety matters.
• Liaise with Hyundai design, manufacturing, and supplier affiliates.
• Participate in the engineering reviews and resolution of the vehicle safety related claims.

Education

~ Must be a high school graduate~ Bachelor’s degree preferred~ Master’s degree a plus

Related Experience

• Five or more years of relevant work experience.
• Experience in conducting timely field action launches to address equipment failure modes.
• Three or more years of experience in the automotive business, including, vehicle safety, design, testing, field reliability evaluation, and service is preferred.
• Automotive assembly plant or component manufacturing experience a plus.

Skills/Knowledge

• Results-driven with excellent project and program management skills.
• Ability to proactively collaborate with peers, vehicle component experts and le