Product and Technical Service Manager (Onsite)

Date Posted:

2024-09-19

Country:

United States of America

Location:

HSC31: US137-North Charleston, SC 5400 International Blvd, 88-30 Final Ass , North Charleston, SC, 29418 USA

Position Role Type:

Onsite

Collins Aerospace, a subsidiary of RTX, is a global leader in technologically advanced and intelligent solutions for the aerospace and defense industries. Within the Interiors Division, we specialize in creating innovative and safe interior solutions that keep passengers safe, comfortable, and connected throughout their journey.

As a Product and Technical Service Manager, you will play a critical role as an individual contributor, supporting out-of-scope or warranty work for our customers. This position requires a seasoned Program Manager or Service Contract & Warranty Administration professional with extensive knowledge and technical expertise in Product and Technical Service. You will troubleshoot complex customer issues, provide essential training, and ensure effective communication across teams to uphold our commitment to service excellence.

What You Will Do:

• Contract and Warranty Administration: Oversee and ensure proper fulfillment of contracts and warranties, conducting audits, clarifying contractual rights, and providing estimates.

• Service Request Management: Manage airframer service requests, drafting agreements, negotiating terms, and tracking performance through Collins onsite teams.

• Collaboration and Negotiation: Serve as the primary point of contact for airframer assertions, working collaboratively with value streams to reach agreements that align with company goals.

• Customer Support: Troubleshoot customer issues efficiently and provide critical training, ensuring clients understand product functionalities and procedures.

• Strategic Planning: Engage in strategic planning activities to enhance service delivery and efficiency within Product Technical Service.

• Data Analysis and Reporting: Analyze data and present findings to management, ensuring complex issues are escalated appropriately and contributing to informed decision-making.

• Mentorship: Advise and mentor less experienced team members on policies, procedures, and technical product information interpretation.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.

Qualifications We Prefer:

• Prior Technical Service or Program Management experience is preferred.

• Aerospace industry experience is preferred.

• Prior Customer-Facing experience is preferred

• Ability to travel as required (up to 25% anticipated).

What We Offer:

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

#reempowerprogram

This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience.  Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications
To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:

• Be o