Manager-Tech Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Loyalty and Benefits is responsible for American Express Membership Rewards, one of the major features of our brand. We are passionate about attracting and retaining customers by ensuring their experience is enjoyable and memorable.

We are looking for an Agile Champion with a University Degree in computer science, computer engineering, or other technical subject areas, or equivalent work experience; advanced degree preferred. Agile Champion and other relevant certification a plus.

Our Team

We have 20+ scrum teams on our Phoenix campus. Each team is made up of 6-9 colleagues and may include an agile champion, product owner, engineers and quality engineers. Teams may also have members located in virtual locations across the USA and in India. Depending on the specific team, we operate Scrum or Kanban using Scaled Agile Framework (SAFe).

We are constantly striving to improve and hold regular agile ceremonies to inspect and adapt the ways we work together. Our ultimate aims are to reduce time to market, improve code quality and build world-class global products.

Responsibilities

• Facilitates Agile events that help the Engineering team deliver value incrementally and iteratively

• Supports the Program Increment (PI) execution through facilitating team level events and partners with the RTE.

• Supports the team in achieving the PI objectives

• Supports Product Owners through backlog refinement, backlog readiness, definition of ready/done and support writing user stories.

• Supports coordination across Team of Teams (Agile Release Train (ART)/Release Train Engineer (RTE)).

• Supports, monitors, and provides visibility around gaps, impediments, risks, and dependencies.

• Fosters practices for identifying, tracking, discussing and resolving cross-team dependencies within the team, taking ownership of a dependency in some circumstances.

• Manages and organizes delivery effectiveness metrics to track progress and improvement over time.

Leadership and Coaching

• Understand and demonstrate the Agile at Scale Values and Principles.

• Encourage diversity of thought and demonstrate an open mindset.

• Foster a culture of trust and leadership in others.

• Supports a learning culture to drive continuous improvements and standardization.

• Respectfully and purposefully challenge the status quo.

• Supports collaboration and quality practices between Agile and product teams.

• Ensure compliance with SDLC standards across the team.

• Ensures data integrity for the teams within the Agile Management tools and compliance with SDLC audits.

• Influences team without authority; engages Sr. Agile Champions and Agile Coaches to motivate change and influence beyond own influence and authority.

Qualifications