Manager, Production Support

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are seeking a Production Support Manager ensures smooth and efficient operation of production systems, acting as a point of escalation for issues, coordinating with teams, and driving continuous improvement in support processes and tools. 

Here's a more detailed look at the roles and responsibilities:

You Will:

• Incident Management:
  • Escalation Point: Handles and resolves escalated incidents, ensuring timely and effective resolution. 
  • Problem Tracking: Tracks, prioritizes, and analyzes incidents to minimize downtime and prevent future occurrences. 
  • Communication: Keeps stakeholders informed about incidents, their status, and resolutions. 
• Process Improvement:
  • Process Optimization: Identifies areas for improvement in production support processes and implements solutions. 
  • Automation: Drives process automation to enhance efficiency and reduce manual tasks. 
  • Continuous Improvement: Constantly reviews and evolves support models to meet evolving business needs. 
• Team Leadership and Management:
  • Team Coordination: Oversees and coordinates activities of the production support team. 
  • Training: Provides training and guidance to team members on new technologies, tools, and procedures. 
  • Performance Management: Monitors team performance, provides feedback, and supports professional development. 
• Stakeholder Management:
  • Client Communication: Facilitates communication with clients, addressing their queries and concerns. 
  • Collaboration: Works closely with other departments, such as development, testing, and operations, to ensure smooth operations. 
• Reporting and Analysis:
  • KPI Tracking: Monitors key performance indicators (KPIs) related to production support, such as response time, resolution time, and customer satisfaction. 
  • Reporting: Prepares and presents reports on production support performance to senior management. 
• Other Responsibilities:
  • Quality Control: Determines and enforces quality control standards. 
  • Resource Management: Manages resources effectively to ensure optimal performance. 

You Bring:

• Bachelor's degree, minimum 8 years of relevant experience. Equivalent experience may be considered in lieu of degree. 
• Hands on support experience of highly maintainable, extensible, and distributed systems
• Hands-on experience in supporting Salesforce platforms
• Hands-on experience in supporting Microservices/API development using Java/Spring boot
• Experience in working on Cloud native applications in AWS is preferred.
• Experience with open-source technologies like Java, Spring boot, Kafka, etc. and containerization.
• Experience with Jenkins/Cloud bees, Gitlab, Apigee, Istio, Kubernetes, Rancher.
• Familiarity with source control management best practices
• Ability to analyze the bigger picture, identifying and prioritizing with the aim to consider more than one domain within an analysis
• Adept with agile software development lifecycle and DevOps principles
• Technically proficient and able to define and fulfill solutions requirements for end user - Preferred skill securing app and containers using certificates

    At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably