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Solutions Architect
OrdergrooveAnywhere in the US, United StatesRemotefull_timeVerifiedPosted 2 Oct 2024
💰 $190,000/yr($160,000/yr – $190,000/yr)
About the role
Who We Are:
Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly!
About the Role:
Are you the type of person who loves diving deep into the details of how things work? Do you get a kick out of finding ways to make things better, faster, and more efficient? Do you thrive on being the guide and helping high-profile brands shine? If that sounds like you, we want to meet you.
We're on the hunt for someone who’s more than just a problem-solver—you’re a natural-born tinkerer with a passion for understanding complex systems, both technical and human. You’ll be the go-to expert who can not only see the big picture but also obsess over the tiniest details that make all the difference.
What You Will Do:
- Be the driving purpose behind highly technical integrations with some of the biggest brands in the world. Use your passion for systems and processes to ensure our customers are set up for success.
- Guide our most high-profile integrations from the front, turning complex obstacles into clear, actionable plans that inspire your team and wow your customers.
- Manage multiple high-profile projects in parallel, prioritizing efficient launch timelines and conflicting priorities with an ease that leaves our customers wondering how you do it.
- Work cross-departmentally to inform product development roadmap and influence sales opportunities.
- Train and enable teammates across the organization to improve technical understanding of Ordergroove features and e-commerce platforms.
- Define, develop and improve internal processes that balance efficiency and impact, with the ultimate goal of delivering exceptional customer satisfaction.
- Tune into the needs and motivations of everyone you work with, whether it’s a customer, team member, or partner. You’ve got a sixth sense for understanding what people need before they even know it themselves.
- Communicate with confidence, clarity, and empathy. You know how to break down complicated ideas into simple, compelling messages.
- A geek at heart, you seek to understand the way things work when reading the manual is not enough.
- A customer service superstar who can balance the art of listening with the science of finding solutions to delight customers and ensure they love what you deliver.
- Attention to detail, highly organized, and an absolute focus on quality of work.
- Comfortable taking ownership to develop a playbook for new tasks, activities, and obstacles.
- Experience working directly with senior technical resources including C-level roles.
- 6+ years of experience managing technical API integrations of 3rd party apps and software into SaaS or eCommerce platforms; you’re comfortable reading logs, source code, querying DBs, and everything in between.
- 6+ years of direct experience working with APIs, SDKs, webhooks, SQL, Javascript, HTML/CSS, XML, JSON, and front-end troubleshooting.
- Experience training and/or guiding technical teams
- Experience with eCommerce platforms and associated technologies.
- Experience with payment gateways and processors.
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