Warehouse Support Technician II

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

 

 

 

Overview

Responsibilities for warehouse systems to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed.  The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. Other duties will include the first line of defense for all and any abnormal WMI system issues.

Primary Responsibilities

• Provide support to the division (24x7) or as directed by your manager (rotation)
• Provide training for employees on procedures/systems
• Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM’s in motion scanners, VFD’s, Servo Motors and controls, etc.)
• Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
• Provide training for distribution center employees on procedures/ MHE systems
• Initial point of contact for onsite support at respective Distribution Center
• Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed
• Perform proactive maintenance for warehouse equipment

Additional Primary Responsibilities

• Document and escalate issues to the appropriate vendors and SGWS SCM support groups
• Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
• Be always on call and available for ownership of the MHE’s systems function
• Oversee detailed root cause analysis of reliability issues
• Implement operations continuous improvement measures and initiatives
• Be able to trouble shoot all first support calls on WM issues including any label or voice process issues
• Learn and assist with all WM reporting procedure
• Perform other job-related duties as assigned

Minimum Qualifications

• Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience
• 5 or more years of work experience
• Minimum one