IT Support Specialist, Warehouse & Event Operations

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Leap Event Technology is seeking a skilled IT Support Specialist to strengthen our Warehouse and Event Operations. This role ensures hardware readiness and optimal system performance to guarantee seamless operations and successful event delivery. The ideal candidate has hands-on experience with hardware and networking in fast-paced environments, excels at preventative maintenance, technical testing, and troubleshooting, and collaborates effectively across teams to solve complex challenges.

Sounds interesting? Let’s talk.

AS AN IT SUPPORT SPECIALIST, YOU WILL:

• Provide installation, configuration, and maintenance of event hardware (scanners, printers, mobile devices, laptops).

• Troubleshoot and repair hardware and network performance issues.

• Manage and optimize warehouse-specific software, including Mobile Device Management (MDM) systems and inventory management tools.

• Conduct quarterly user and system audits of Event Operation’s IT-owned systems, ensuring compliance and security standards are met.

• Conduct regular preventative maintenance checks and implement hardware lifecycle planning.

• Collaborate with internal product teams and engineers to support mobile utility applications.

• Provide first-line IT support and training to warehouse and event operations staff on best practices for hardware and systems.

• Serve as the primary liaison for IT-related vendors and coordinate external support as needed.

• Perform site visits for large or complex event deployments to evaluate and recommend network and power solutions.

• Assist with budgeting and planning for hardware upgrades and technology implementations.

• Contribute to internal acceptance testing of hardware and software solutions to ensure readiness for deployment.

• Document technical processes, hardware configurations, and network setups; maintain and contribute to a shared knowledge base.

EXPERIENCE & SKILLS:

• 3+ years of experience in IT/Helpdesk support position, with a focus on hardware and network troubleshooting.

• Strong knowledge of MDM systems and warehouse or logistics IT workflows.

• 3+ years experience supporting a wide range of devices (iOS, Android, Windows) and peripherals in a fast-paced environment.

• Prior experience supporting and administrating the following enterprise tools is required:
  MDM (ScaleFusion, Kaseya), Sophos AV, Atlassian (Jira Service Desk)

• Experience managing IT inventory, systems, and vendor relationships.

• Ability to proactively identify and resolve technical issues with minimal supervision.

• Excellent communication skills for training and cross-functional collaboration.

• Strong organizational and time management skills to handle multiple priorities effectively.

• Willingness to travel for site visits and event support as needed (25% or less).

• Must be self-motivated with a strong desire to continuously develop technical skills and stay current with emerging technologies.

• Relevant certifications (e.g., CompTIA A+, Network+) preferred. ITIL Certification is a plus. 

• Familiarity with PCI compliance.