IT Epic Analyst - Cogito - Manning -Information Systems Business Intelligence

Salary: $38.26 - $55.41
Schedule: Monday - Friday


JOB PURPOSE: The Epic Analyst - Cogito is responsible for working closely with internal and external customers to gather business requirements for new and existing projects in order to facilitate translating those requirements into technical solutions in the Epic Cogito Application, including Clarity/Caboodle database report development. The incumbent works closely with other IT technical and development staff to represent the end users’ business needs from project inception to project completion.

The Epic Analyst - Cogito works with intermittent supervision and review and has defined decision- making authority for utilizing independent judgment in the resolution of normal or routine work problems within the scope of authority and responsibility for the position, at a location assigned by management. The incumbent will provide recommendations for resolution alternatives to the supervisor for review and direction on those work problems involving departures from standard policies, practices and interpretations, or procedures.

The primary goal of the El Rio Health Epic Analyst - Cogito to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:
• Leads the development of metrics, dashboards, and reports using Epic Cogito suite of tools to include SlicerDicer datasets, Reporting Workbench, Radar Dashboarding, and SQL Reporting from Clarity/Caboodle.
• Leads requirements gathering sessions, analyzes requirements, designs, and develops analytical projects working closely with users, finding the best possible solution to a given business problem.
• Ensures end users understand their responsibilities with respect to requirements development and data validation.
• Completes and maintains annual Epic Proficiency requirements.
• Elicits requirements using interviews, requirements meetings, surveys, document analysis, site visits, business process descriptions, use cases, workflow analysis, and any other appropriate methodologies.
• Serves as a liaison between the business organization and the IT technology team; works with Architects/DBAs/Developers/etc. as necessary to translate business needs and questions into technical solutions.
• Works closely and cooperatively with IT development/support team on product design; makes recommendations for changes to enhance support and usability.
• Presents recommendations regarding data architecture, strategy requirements, and scale of information that is required for the organization.
• Validates that data warehouses/data marts meet user requirements and service-level agreements.
• Assists with creating end-user training and documentation.
• Serves as an informational resource and Subject Matter Expert (SME) to internal/external clients and external organizations or agency representatives for software and technical matters related to Electronic Health Records, workflows, reporting/dashboard requirements, and other related issues.
• Presents information using data visualization techniques.
• Meets established time frames and rates of performance for the quality and quantity of work for the position.
• Demonstrates a high level of technical expertise, quality, efficiency, and accuracy in the employee’s job performance.
• Demonstrates an exceptional level of customer service; answering and responding to all incoming calls, emails, and inquiries in a timely and effective manner, responding to assigned Help Desk tickets and/or ad-hoc requests for support providing information and resolution to these technical inquiries or complaints.
• Provides timely educational feedback to internal clients to improve the understanding and individual performance regarding identified errors or deficiencies.
• Effectively interacts with department heads and other internal clients regarding the implementation of, and compliance with, changes to systems operational requirements and/or standards.
• Participates in the effective and efficient communication and distribution of information with organizational leadership and end-users that fosters and maintains an effective and collaborative understanding between Information Technology and Clinical Operations
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.


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