Business Operations Specialist

Supports sales or revenue operations through managing data, systems, or processes that enable sales execution and financial alignment. Responsibilities may include maintaining sales technology platforms, ensuring data accuracy, facilitating pricing and proposal workflows, or coordinating cross-functional activities between Sales, Finance, or Operations. The role contributes to process standardization, system optimization, and the integration of analytical inputs into operational decision-making.

What you will do:

Sales Enablement Specialist - Sales

Sales Technology Stack Management  

• Technology Integration: Ensure seamless integration between sales tools (CRM, sales engagement platforms, conversation intelligence, forecasting tools, etc.) 
• Tool Adoption & Training: Drive user adoption of sales technologies through training, documentation, and ongoing support 
• Performance Monitoring: Track tool utilization, performance metrics, and ROI to ensure technology investments deliver value 

Salesforce Administration & Workflow Optimization  

• CRM Configuration: Design and maintain Salesforce workflows, automation, and custom fields to support sales processes 
• Process Documentation: Create and maintain comprehensive documentation for all sales processes and system workflows 
• User Training & Support: Provide ongoing training and support to sales reps on Salesforce functionality and best practices 
• System Updates: Manage Salesforce releases, testing, and user communication for system changes 

Data Analytics & Reporting  

• Sales Analytics: Collaborate with Sales Ops to develop and maintain dashboards, reports, and analytics that provide actionable insights for sales teams and leadership
• Performance Metrics: Track and analyze key sales metrics related to sales training and enablement efforts 
• Data Integration: Ensure data flows seamlessly between systems and maintain single source of truth for sales metrics 
• Business Intelligence: Partner with Sales Operations to provide data-driven insights that inform strategic decisions 

Process Excellence & Training  

• Process Improvement: Identify opportunities to streamline sales processes and reduce administrative burden 
• Change Management: Lead implementation of new processes, tools, and workflows with focus on user adoption
• Documentation Management: Maintain current and comprehensive process documentation, training materials, and user guides
• Cross-Functional Collaboration: Work with Marketing, Customer Success, and other teams to ensure aligned processes and data flow 

You need to have:

Sales Enablement Specialist - Sales

• Education: Bachelor's degree in Business, Information Systems, Engineering, or related field 
• Sales Operations: 1 – 3 years' experience in sales operations, sales enablement, or related revenue operations role with Salesforce administration experience.
• Sales Technology: Experience with sales engagement platforms, conversation intelligence, marketing automation, and business intelligence tools 
• Data Analysis: Proficiency in Excel, SQL, and business intell