Member Services Agent

<p> </p> <p><strong>Title of role: Member Services Agent</strong><br><strong>Location: </strong> Remote<strong><br>Approved Salary Range: $18hr</strong></p> <p> </p> <p><strong>About the Role</strong>:</p> <p><span data-contrast="auto">This is not your average call center job; this is a place for you to own the Member experience. </span> <span data-contrast="auto">At Rue Gilt Groupe, our Member Services Agents are empowered advocates. We don't believe in rigid scripts; we believe in authentic conversations. You will operate in a fast-paced, high-volume environment where you have the agency to make real-time decisions to help our members. Our Agents are experts at building relationships and finding creative, personalized ways to support our members as they place orders, manage returns, and resolve complex issues. </span><span data-ccp-props="{"335557856":16777215}"> </span></p> <p><strong>Key Responsibilities:</strong></p> <ul> <li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Member Advocacy: Interact with current or prospective Members via voice and email with professionalism, positivity, and personality. </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="●" data-font="Verdana" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Verdana","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Creative Problem Solving: Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on. </span><span data-ccp-props="{}"> </span>&