Asset Management - Product Manager Client Service Publishing Solutions - Executive Director

If solving our business’s most strategic problems and enabling its new opportunities with innovative products is what drives you, you may have found the right team!

We are passionate about building products that scale the business and refocus our people’s talent on the highest order activities possible. As a Product Manager Client Service Publishing Solutions within Asset Management at J.P. Morgan you will immerse with our people and business, drive process and tech innovation, and develop high-performing collaborations with our design and technology partners. 

Within Asset Management’s Product and Experience team, we in Client Service Solutions drive 1) a first class, differentiated client experience across all aspects of the end-to-end client life cycle, and 2) efficient management of the global investment product range across the end-to-end product life cycle.  Our technology product line serves the pre-onboarding, onboarding, and servicing phases of the client lifecycle and the product development, implementation, and administration of the investment product lifecycle.  Our core data product lines and publishing solutions underpin both lifecycles.  

Within Publishing Solutions, Client Reporting manages a growing book of diverse reporting demand, delivering over 600k documents per year.  We are undertaking significant data and technology initiatives to transform the scalability and client experience of our platform to meet our clients’ needs and AM’s growth ambition.  As a product manager on our team, you will apply product discipline to develop the strategy for a critical component of the platform and use your deep understanding of our people and industry to mobilize partners throughout delivery. 

Job responsibilities

• Own the product’s vision and execute your delivery strategy to realize it, rigorously applying product best practices to stay abreast of market and technology opportunities
• Complement a strong product intuition with data-informed evidence to actively manage the product backlog in an agile development environment. Critically evaluate data, information, ideas, and arguments when determining what should be built, and describe what’s needed with well-written stories
• Drive data acquisition and quality improvement efforts to enable reporting, analytics and business intelligence. Distill insights from data across diverse user, business, and industry sources
• Maximize your product’s value to the business by marketing it effectively and educating its users
• Lead a small, talented team of product managers and set motivating objectives for your business stakeholders, Engineering, Design, and Product peers with well-designed OKRs that measure success by the business outcomes your product achieves
• Oversee and coordinate cross-functional teams to ensure timely delivery of product milestones, manage project timelines, and ensure alignment with our strategic goals
• Lead frequent updates to C-level Asset Management executives, including the CEO, covering key milestones, progress and challenges

Required qualifications, capabilities, and skills

• High data literacy, facility with various sources, analysis techniques, and ability to communicate insights to drive collective decision-making. 
• Track record as a hands-on product manager with demonstrable experience in agile product practices throughout the product lifecycle
• Understanding of technology trends and desire to incorporate them into useful applications for our business
• Comfort navigating conflict and genuine appreciation for insights to be gained from opposing perspectives
• Organized and effective execution – set and manage expectations, model work ethic, proactively manage efforts across multiple teams, rigorously communicate
• Excellent documentation, analytical, and reasoning skills (e.g., adheres to best practices in meeting management, regularly completes tasks and conducts business with minimal supervision)
• Inherent curiosity about how our users behave and why, the ability to articulate implications, and advocacy for their needs against inertia

Preferred qualifications, capabilities, and skills 

• Asset Management business experience and/or experience delivering solutions for a Client Service organization
• UX research or design experience is highly valued 

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asse