Technical Trainer

Job Title: Technical Trainer

Job Category: Training

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:
As a Trainer, you'll be responsible for coordinating and delivering in-person and virtual training pertaining to end user IT tools/technology such as Service Now, Microsoft 365, and other administrative tools and software. Candidates will research, design, develop and evaluate training courses ensuring the content, structure and follow-on assessments align with learning outcomes and objectives. As part of the FEMA team, you'll coordinate with developers and business analysts to ensure targeted services are promoted prior to new IT capability release.


Responsibilities:

• Support the development of training activities and programs to include training system admins and/or super users.           

• Identify operational and user documentation during the Requirements Phase and gain approval prior to implementation           

• Maintain the FEMA repository of all O&M documentation and support activities           

• Utilize Maestro tool suite, including Jira, Confluence and GitLab           

• Work with stakeholders to gather requirements, design and develop training modules and artifacts           

• Gathers, reviews, and analyzes course evaluations to determine the effectiveness of training sessions.           

• Prepares recommendations and reports to senior-level personnel and/or management.           

• Build and present in-person and virtual training curriculum as well as follow-on assessments to provide educational training on end-user IT/technologies including Microsoft 365 products           

• Become a subject matter expert in all function areas of the training product suites           

• Monitor and track training metrics and evaluation assessment scores, continuously refining trainings based on customer feedback           

• Coordinate the scheduling, logistics and course preparation for all training offerings.           

• Assist in the creation of knowledge articles           

• Work collaboratively with all stakeholders, focusing on providing the highest level of customer satisfaction           

• Communicates effectively with a wide variety of technical and non-technical audiences           

• Track and analyze trends using Service Now ticketing system to recommend training opportunities

Qualifications:

• Must be able to obtaining a FEMA EOD suitability or Current FEMA EOD preferred           

• Bachelor’s degree or equivalent + 7 years of related experience           

• Hands-on experience with the following technologies: Jira, Confluence and GitLab  

• Experience with multiple training approaches: virtual, classroom, online material, and learning content

• Proficient in identifying training requirements through proven and efficient approaches           

• Experience in customizing learning material for relevancy of the customer needs and environment           

• Excellent presentation, written and verbal communication skills           

• Ability to work independently or cohesively with team members

Desired Qualifications:

• ITIL

• Familiarity with Microsoft Products and Adobe Captivate or other Video Tools

• Previous FEMA Experience

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll