HEALTH SUPPORT TECHNICIAN - 64082986 1

Requisition No: 859043 

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64082986 1

 Pay Plan: Career Service

Position Number: 64082986 

Salary:  $34,760.00 annually 

Posting Closing Date: 09/02/2025 

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Thank you for your interest in career opportunities with the Florida Department of Health in Highlands County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

 

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Highlands County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

 

Duties and Responsibilities

This position is directly linked to the following DOH-Highlands Strategic Priorities:  Stakeholder Satisfaction and Community Health Improvement.

This incumbent, A Health Support Technician – Career Service is an employee of the Florida Department of Health in Highlands County, representing the agency and its mission and values. The incumbent is part of the organization and is expected to promote cooperation, courtesy, and teamwork in a diverse environment. The incumbent to this position performs health support functions and provides clerical support for the WIC Program primarily in the Sebring office, however assignment of Duty Station, hours and days worked are determined based on agency needs.

Determines WIC income eligibility of potential clients through face-to-face interviews in accordance with WIC Procedural Manual and FL WiSE User Manual. Performs height, weight, and finger stick/analyzer procedures on WIC clients in accordance with WIC Procedural Manual and FL WiSE User Manual. Accurately input data results into FL WiSE. Offers the opportunity for voter registration to each eligible participant/parent per the WIC Procedural Manual and FL WiSE User Manual.  Provides excellent customer service, phone etiquette and complaint management as defined by FDOH Highlands All Staff Standards of Performance Internal Operating Procedure (IOP).

Maintains adequate inventory of medical supplies and inspects and verifies calibration of anthropometric and hematologic equipment for their assigned office.

Obtains demographic data through telephone and face to face interviews with current and potential eligible WIC program participants. Inputs client data accurately and completely into FL WiSE. Schedules appointments for WIC program participants through the WIC appointment system. Answer questions from WIC participants and the general public regarding eligibility to the WIC program and services.

Evaluates program eligibility status of each WIC participant to ensure a valid-benefits and/or formula issuance can be performed. Issues WIC program benefits and/or formula in accordance with procedures outline in WIC Procedural Manual and the FL WiSE User Manual. Assist in moving Direct Distribution Formula. Able to lift and move a minimum of 25 pounds.

Refers participants to the appropriate health department services, other state programs and to applicable community agencies and organizations. 

Provides participants with access to literature and guidance pertaining to breastfeeding and immunizations. Under the direction of the nutritionists can provide limited amount of nutrition education information and literature and ensure proper Nutrition Education contacts and/or appointments are given in accordance with the WIC Procedural Manual, FL WiSE Guide, FL WiSE Notes and WIC Memos. Participates in nutrition and breast-feeding education activities, as well as WIC program outreach activities events.

Attends & participates in staff/development, training, in-services & r