Senior Manager Executive Housekeeper - Excalibur

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

Provide direction and leadership for the Housekeeping department, consistent with the MGM Resorts brand. Responsible for leading  the Housekeeping department in achieving operational and financial goals. Also responsible for leading team performance,  scheduling and training of all staff members, and maintaining the departments' guest service in accordance with MGM Resorts  standards, to ensure high customer satisfaction and an exceptional guest experience. 

THE JOB:

• Responsible for managing the department's guest service standards and initiatives, productivity standards, coaching the  leadership team to optimize performance, and strategizing department wide solutions for guest experience issues.
• Provides input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complex  hospitality and gaming environment.
• Assumes the responsibilities and duties of Director Housekeeping/EVS during his/her absence and days off.
• Lead multiple levels of experienced leaders in implementation and sustainability of policies, operating procedures and  directives as part of the Collective Bargaining Agreement; maintain a work environment that promotes client service,  teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring,  training, and succession planning processes that encompass the company’s diversity commitment.
• Responsible for leading significant improvement initiatives and processes to enhance performance for employees and  leaders in the department.

MINIMUM REQUIREMENTS:

• Bachelor's Degree or equivalent experience in hospitality, management, or related field.
• 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment.

PREFERRED:

• 3+ years of prior relevant experience in hotel management.
• Excellent working knowledge of Excel, Word, Outlook, and PowerPoint.
• Previous experience working in a similar resort setting.
• Working knowledge of a yield management system preferred as well as technical understanding of a hotel property management system.
• An understanding of the legal ramifications and implications of various employee and guest actions, both in a bargaining and non‐bargaining unit environments.