Sales Marketing/ Customer Support Team Member

Sales Marketing/ Customer Support Team Member

Location:

Salt Lake City

At Sibelco, we advance life through materials.
For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match?

At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.

Your Impact in This Role

As a Sales Marketing/Customer Support Team Member, your responsibilities will include but are not limited to:

• Must be comfortable with the phone as your primary communication tool
• Making cold calls to potential customers
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team, prioritizing tasks effectively
• Strong knowledge of internet technology and Microsoft office.
• Assist with day-to-day office tasks
• Previous sales experience valuable
• Bilingual (Spanish) preferred
• Handle inbound and outbound calls in a professional manner
• Provide information about products
• Assist customers with product inquiries, orders and issue resolution
• Utilize computerized systems to track, gather information and troubleshoot customer issues
• Maintain a high level of customer service satisfaction through exceptional service
• Analyze customer needs and recommend appropriate products and services

Qualifications and Requirements

- Previous experience in a customer service role is preferred 
- Proficient in computerized systems and data entry 
- Strong outbound calling skills 
- Excellent phone etiquette and communication skills 
- Ability to effectively communicate with customers to ensure their needs are met 
- Experience in client services and resolving customer issues is a plus 

REQUIRED SKILLS/ABILITIES:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) occasionally.

REQUIRED PHYSICAL ABILITIES:  The physical abilities listed below are bona fide occupational requirements for this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Mobility 

• Bending
• Standing
• Walking
• Sitting
• Climbing

Articulation

• Lifting/Carrying
• Reaching
• Grasping
• Repetitive Movements

Working Conditions:

• Will be exposed to dusty and noisy conditions periodically
• A mixture of light, moderate and heavy physical activity

Benefits

• Medical Insurance
• Prescription Drug Benefits
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Critical Illness Insurance
• 401(k) Retirement Savings Plan

Why Join Us?

Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:

• Meet Our People: Careers
• Learn About Our Recruitment Process: Learn More
• Discover Our Sustainability Goals: Sibelco priorities

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

How to Apply

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