Product Director, Personalization

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role

We are seeking a Product Director, Branded Checkout Personalization. This highly visible role requires balancing key performance metrics such as conversion rates, average order value, and PayPal Financial Services product usage—while enhancing customer lifetime value (LTV). You will be a strategic, data-driven leader skilled in experimentation, optimization, and cross-functional collaboration, with a proven track record of managing complex, competing objectives. You will partner with senior leadership, data science, and matrixed teams to deliver measurable business impact and influence product roadmaps. A strong ability to thrive in high-pressure environments and align with broader business goals is essential.

Job Description:

Your way to impact

In this role, you will be responsible for developing and executing a strategy that balances competing metrics, ensuring a customer-first approach that drives overall business success. You will lead optimization experiments aimed at improving customer experiences at checkout, while ensuring that PayPal products (balance, debit, credit products) are prominently featured and effectively utilized. Collaboration with global analytics and data science teams will be key to building models that drive personalization, and actionable insights. Additionally, you’ll work closely with cross-functional teams—including product, engineering, as well as other business units—to develop and implement innovative solutions. Success in this role requires exceptional communication skills, a passion for data-driven decision making, and the ability to influence senior leadership and stakeholders across the organization.  

Your day-to-day

In this role you will:

• Optimize Checkout Performance for Customer Lifetime Value (LTV): Architect optimization frameworks to align various business objectives, including conversion, AOV, transaction expense, and Credit Product First Time Users, with a focus on enhancing customer LTV. Develop and implement methodologies to balance and prioritize these metrics in a customer-centric approach that drives measurable results.

• Strategic Collaboration with Senior Leadership: Build strong relationships with Senior Leadership across the organization, ensuring alignment on strategic priorities and outcomes. Provide thought leadership in high-impact discussions, balancing PayPal’s objectives with customer needs and market trends. Regularly present insights, progress, and recommendations leadership team