People Services Team Lead

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,500 companies and 12M employees. We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.

Come and join our team and be part of this exciting transformation to cloud-based security!

We are currently seeking a People Services Team Lead to join our team as we continue to expand our rapidly growing global network infrastructure. This role will help to support our EMEA People Services (Operations) Team as we are quickly expanding in the region.

Responsibilities/What you’ll do: 

• Manage the EMEA People Services team members (2 direct reports)
• Assist in the transformation of the People Services department through project-based initiatives as Zscaler continues to scale
• Assist with the communication and rollout of HR programs and policies in the EMEA geo
• Ensure that all company policies and procedures are up to date and aligned with current employment laws
• Stay current on HR technologies and seek ways to improve employee experience and administrative efficiency via technology
• Be responsible for an excellent employee experience throughout the entire employee lifecycle
• Update and maintain HRIS
• Manage and administer leaves of absence, including medical, maternity, paternity, unpaid personal leave, jury service, bereavement etc.
• Assist with ad-hoc projects as needed

Skills we're looking for: 

• Hustle and creativity when it comes to problem-solving and can also lead people to get things done 
• Never-ending desire to grow and learn
• Teamwork, collaboration, and relationship building skills given the global nature of our team
• Strong interpersonal, verbal, and written communication skills that will influence others
• Experience in process optimization (process mapping and optimization, program management)
• Multi-territory experience desirable (working knowledge of European Employment regulations experience an advantage)

Qualifications

• 5+ years of experience working in human resources is required, preferably with a background in People Ops or HR technologies
• 3+ years experience managing a team with direct reports
• Excellent knowledge of employment/labour laws for multiple EMEA countries
• University degree or equivalent work experience/certification such as Professional in Human Resources (CIPD) certification. or equivalent industry experience
• Experience of working in an international role
• Experience in a fast-paced, high growth work environment is highly desired 
• Experience supporting operational HR programs
• A passion for organizational culture, design, the future of work and human-centric People approaches
• Experience working with and optimizing HR platforms/technologies
• Experience with SAP SuccessFactors is a plus 
• Excellent written and verbal communication skills 
• Second language is a plus but not required
• Friendly, energetic and comfortable operating in a fluid environment
• Must exercise absolute discreti