Guest Services Host (Usher) |Part-Time | Moody Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center Arena. The Guest Services Host requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment.

 

This role will pay an hourly rate of $15.00.

 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

At Moody Center, we are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment. We believe our employees are our greatest assets.  We will create a culture that empowers and inspires them to go above and beyond for our clients, patrons and community.

 

Moody Center is the newest arena in Austin, Texas and finally gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue to host the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 43 year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.  In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.

 

Visit www.moodycenteratx.com to learn more.  #BeATXcellent

Responsibilities

• Proactively welcome guests and assist with questions and requests
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas
• Manage lines and provide directions to ticketed seats and other arena locations
• Respond to and/or escalate guest complaints, concerns, and compliments
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Assist with dispatching appropriate resources in response to various calls for service, assist with the documentation and reporting of incidents (accidents, injuries, work order, etc.) and manage calls for service in an electronic incident management system
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
• Effectively communicate safety and security measures
• Reports any suspicious activity to supervisors and/or management
• Perform other duties and responsibilities as assigned
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• An average of five (5) events worked per month. Event requirement is subject to change with notice
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills
• Must be 16 years of age or older
• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports, entertainment, or related field is preferred

 

Working Conditions

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives