Solution Consultant

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

In the current business climate Hyperautomation is a strategic imperative for our customers. Our customers are looking to us to provide expert level guidance on the wide range of automation capabilities the NOW platform provides. In order to support this, need we are scaling our Hyperautomation SC team to support Field and Solution SCs with expert level depth in modern integration approaches using Integration Hub. By pairing our market leading packaged workflow solutions and our automation capabilities we will drive more value to our customers by reducing technical debt, decreasing TCO and improving time to value.

As a member of our Hyperautomation specialist team within Solutions Consulting, you will provide skilled technical expertise of the Integration Hub product to support customers’ needs working with Field and Solution Sales teams during pre-sales engagements. You will get to show your technical skills by building compelling demos that help customers see the ease in which they can connect systems to deliver E2E automation to achieve their desired business outcomes.

The Hyperautomation SC will be integral to supporting both the pre-sales and ongoing success of our customers.  You will be expected to leverage your technical pre-sales skills to communicate the power, flexibility, and ease-of-use of Integration Hub to customers who are considering use cases that include integration with the ServiceNow platform.  

What you get to do in this role:  
The Hyperautomation Solution Consultant specializes in our Integration Hub capability and is a hands-on technical consultant with the ability to deliver and position integration solutions, while achieving quarterly and annual sales objectives for an assigned territory.   

• Support Solution Sales teams in the qualification of customer needs through discovery 
• Participate across the sales lifecycle on acquiring new customers 
• Provide mentoring and training to peers, colleagues and partners 
• Demonstrate the product, both standard and tailored to prospects and existing customers 
• Generate product demo scripts and scenarios and maintain demonstration environment(s) 
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects 
• Respond to Request for Information/Proposal documents 
• Stay current on product developments/releases to a level required for demo and POC/POV 
• Support Marketing events – user conferences, trade shows, webinars etc. 
• Stay current on competitive analyses and understand differentiators between the company and its competitors 
• Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security  
• In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment 

Qualification

In order to qualify for and be successful in this role, you should have:   

• 2+ years of pre-sales solution consulting or equivalent experience
• Proficiency with the ServiceNow platform or industry leading integration platform as a service (Ipaa