Senior Business Technology Analyst

Minimum Pay Rate: $114,712.00 

Maximum Pay Rate: $151,985.60 

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Posting Type: Open 

 

SMUD’s Customer Intelligence team is dedicated to centralizing advanced data analytics within the Customer & Community Services (CCS) unit to improve operational excellence and enrich the customer experience. As part of the Business Intelligence and Operations Support (BIOS) team, this role will provide valuable analysis and technical support to various groups, including Customer Success, Customer Experience, and Customer Operations & Assistance. The overarching goal is to foster effective program and solution delivery that addresses the diverse needs of the customers we serve.

Our team is committed to using analytical precision to create effective, customer-focused solutions, employing tools such as artificial intelligence (AI), machine learning (ML), regression analysis, and other statistical techniques. We are dedicated to evolving the CCS data and analytical ecosystems to meet the diverse needs of the business. By prioritizing robust data management and advanced dashboarding, we enhance our capability to report on and monitor key metrics. Through these efforts, we tackle vital business challenges and ensure that our data-driven decisions align with strategic objectives, ultimately leading to better outcomes for our customers.

Purpose

Provides analytical support to assigned business units and associated systems, applications, and activities by applying business and information technology solutions to a broad range of business unit processes and applications; functions as a specialist in one or more areas such as systems analysis, application development, or application support; acts as a local system administrator; performs table configuration and maintenance of software systems used to support business applications pertinent to the business unit.

Nature and Scope

This series describes classes assigned to Departmental Business Units. The primary focus of these classes is to support business unit systems, applications, and activities where depth of knowledge of business unit functions and processes are critical to job success. Business Technology Analysts function as IT business specialists where breadth of experience and knowledge in one or more areas of lT work such as systems analysis, application development, or application support are used in the development, management and maintenance of business unit systems and applications. This is the advanced journey or lead level of the series requiring knowledge of more complex business systems involving advanced technical features; serves as business unit subject matter expert and lead on major projects reviewing completed work for compliance to unit, department, or SMUD standards. May serve as the business unit project manager on major business unit projects.

Duties and Responsibilities

• Provides IT strategic, tactical, and operational planning to assigned business unit; plans and manages IT system; prepares and evaluates proposals to acquire and design business applications.
• Manages IT controls and security for the business unit; manages contracts for business unit systems.
• Prepares project budgets and monitors project costs.
• Directs and oversees the work of assigned business unit staff in a lead capacity.
• Acquires, designs, develops, modifies, tests, documents, implements and provides client training for business application solutions to meet business requirements using mainframe, PC, client server, and Intranet technologies.
• Develops and maintains training courses and materials that support business processes; prepares course agendas and schedules and provides initial coaching and on--going support for user community.
• Identifies and recommends opportunities to apply information technology to business unit functions and processes.
• Maintains and modifies system table configurations to support on-going business needs.
• Participates in or leads projects to reengineer business processes; serves as business unit contact/technical lead on enterprise application projects; plans or leads systems development projects.
• Troubleshoots and resolves complex application software problems and issues for business unit applications; coordinates problem resolution activities between users, technical support staff and/or vendors.
• Performs related duties as required.

Required Education

• High School diploma or equivalent

Required Experience Qualifications

Five or more (5+) years of experience developing and supporting major information or business technology systems related to the business unit being supported.

Knowledge Of

Principles and practices