Cust Service Rep I

Under direct supervision, the Customer Service Representative I handles a variety of tasks and has the ability to meet established transactional deadlines within a high volume call center. The individual must work efficiently and accurately in a team based environment.

RESPONSIBILITIES

• Possesses basic account management skills and learns Laird products and services capabilities.
• Meets customer expectations through response to email.
• Handle customer correspondence via phone and email.
• Interacts with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery.
• Identifies special requirements to include product configuration, testing and shipment dates for orders. Communicates and reviews with senior representatives to determine course of action.
• Coordinates with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders.
• Work with other departments to successfully resolve customer issues in a timely fashion.
• Learns Laird product and services capabilities and is able to suggest some alternatives to customers.
• Builds and maintains client relationships.
• Follows departmental processes to resolve product and service problems.

REQUIREMENTS

• Basic understanding of World Class Customer Service.
• Ability to create a “cared for” customer atmosphere.
• Demonstrates sound business judgment and decision making.
• Excellent verbal and written communication and problem solving skills.
• Strong business correspondence skills.
• Thorough understanding of Internet technologies including browser basics.
• Computer competencies including: MS Outlook, Word, and Excel.
• Ability to present the product and the company in a professional manner.
• Team player with positive attitude.
• < 2 years of customer support experience.
• Experience in a high performance team-based environment preferred.
• Six years equivalent in work experience may be considered in lieu of degree.