Software Engineer L2 - Email Platform

See yourself at Twilio

Join the team as our next Software Engineer (L2) 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to build and operate data and analytics systems for Twilio. We do this by leveraging technologies like Go, Kafka, ClickHouse, Docker, Kubernetes, AWS Aurora/MySQL, ProxySQL, DynamoDB, and Snowflake. We are looking to grow the team to help create new offerings and scale/support existing offerings through tooling and automation. 

Our team designs, builds and maintains highly scalable, reliable and  comprehensive logging and analytics software services that empower Twilio customers and are essential for Twilio's services. Our systems process over 1 million events per second on an average day. We are looking for a talented and passionate individual to help create analytical and logging services leveraging Go, Kafka, and Clickhouse. You will be part of a team that builds and operates a data ingestion and query pipeline ingesting over 6TB a day, ensuring day-to-day  reliability and performance.  You will be working on building large distributed systems that leverage modern technologies, cloud and be part of an amazing and supportive team.

Responsibilities

In this role, you’ll:

• Develop standards, procedures, tools to deploy, configure, and operate databases in a large-scale environment
• Build services that provide troubleshooting and insights for customers to help them solve complex problems
• Perform thorough and thoughtful code reviews to help maintain a high standard of code quality
• Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage and analytical services
• Work with teams across the company to troubleshoot/determine resolution for complex issues
• Be creative, take your own initiative, and solve some of our most challenging problems
• Promote a DevOps culture that is driving massively scalable, highly reliable, resilient services in a fast-growing customer and engineering-focused company.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience in your craft with demonstrated skill progression.
• Proficiency with Go or similar typed programming languages (Java,  C#, C++, Rust, etc).
• Ability to implement reliable, maintainable components.
• Automation-minded; experience automating processes and administrative tasks.
• A highly effective collaborator, you work with your team and help drive team towards common goals.
• Self-driven; take complete ownership of your tasks and champion efforts to get your tasks to completion
• Degree in Computer Science or equivalent work experience.

Desired:

• Experience with Docker, and/or Kubernetes, or other containerization technologies
• Experience with Terraform or similar configuration management tools
• Experience with Clickhouse or other OLAP database systems
• Experience with Kafka or other distributed logging systems
• Experience with AWS or other cloud infrastructure providers (GCP, Azure)

Location

This role will be remote in the US but is not eligible to be hired in the states of California, Connecticut, Pennsylvania, New York, New Jersey or Washington State..

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

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