Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning & Administration Advisor within PNC's Retail Lending organization, you will be based in Pittsburgh, PA or Cleveland, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

This position is in support of the Contact Data Strategy work set at PNC. The goal of the Contact Data Strategy work is to 1) develop new ways of managing contact data (phone numbers, email addresses and mailing addresses) that is product/service agnostic and focused on capturing and managing quality data for all necessary uses, and 2) identify and remediate problems with our current state of contact data at PNC. This role will be focused primarily on the latter part of the strategy - assessing the current state of contact data at PNC and leading the identification and remediation of concerns affecting the quality of contact data.

The role will consist of a variety of responsibilities including:
• Identifying and remediating historical contact data problems across applications
• Developing a detailed and thorough view of how contact data is managed today
• Leading efforts to address gaps in contact data functionality across PNC applications
• Using information gathered from the above activities to influence future state designs

The ideal candidate should have the following skills and experience:
• Organized, detailed and meticulous
• Leading collaboratively across a variety of partners
• Ability to connect complex processes together to understand impacts and outcomes
• Driving to results and working through roadblocks
• Experience interacting with or leading processes/applications that use or manage contact data

Job Description

• Collaborates cross-functional teams to improve business planning methods. Executes key business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required