Customer Service Specialist

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

The Customer Service Specialist plays a crucial role in managing customer orders and ensuring timely and accurate shipments to meet customer demand. This role serves as a key liaison between customers, warehouse teams, and internal departments to maintain seamless communication and improve on-time delivery performance. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment while driving process improvements.

AS A CUSTOMER SERVICE SPECIALIST, YOU WILL:

• Utilize Oracle ERP to enter, ship, and manage customer orders.
• Plan and coordinate shipments to meet customer requirements while optimizing logistics efficiency.
• Plan truck shipments to multiple customer locations.
• Schedule Warehouse operations to single-pack orders.
• Act as a primary communication channel between customers, warehouse teams, and management, ensuring clear and accurate information flow.
• Maintain accurate delivery performance records, tracking key metrics and reporting discrepancies.
• Organize and manage material records, including electronic and physical documentation (packing slips, Bills of Lading, etc.).
• Collaborate with Material Analysts, Master Scheduling, Warehousing, Production, and Engineering Change personnel to support on-time customer deliveries.
• Work with third-party logistics providers to set up and track shipments, utilizing relevant portals and carrier systems.
• Ensure compliance with all company policies and procedures related to order management and logistics.
• Perform other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• High school diploma or equivalent.
• 2+ years of direct customer service experience in an order entry-to-shipment environment.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to function effectively in a high-stress, fast-paced environment.
• Strong analytical, mathematical, verbal, and written communication skills.
• Self-motivated team player with excellent organizational abilities.

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

• Bachelor’s degree in Business, Supply Chain, or a related field.
• Experience with ERP systems such as Oracle or Ultriva.
• 3-5 years of direct customer service experience in an order entry-to-shipment environment.

Why Work in the Greater Natchitoches, LA Area
Our facility is located in Natchitoches, LA, known as the “City of Lights.” Natchitoches is a charming, historic, southern town that is home to Northwestern State University, the movie “Steel Magnolias,” and the Louisiana Sports Hall of Fame. We are conveniently located within driving distance between two larger cities, Shreveport and Alexandria. The area’s generally low cost of living, excellent school systems, and low crime rates create a family-friendly environment. Natchitoches offers excellent restaurants, shopping areas, art galleries, and numerous festivals throughout the year, making this an exciting place to live and work. In addition, Natchitoches was recently voted as the Best Small Town in Louisiana by the readers of “Southern Living”.

About Our Location
Alliance Compressors LLC develops, manufactures, and markets one through six-ton scroll compressors. Scroll compressors are used in commercial and residential air conditioning units. The current facility is over 365,000 square feet of manufacturing space and over 35,000 square feet of office space. This climate-controlled facility is the third-largest manufacturing business in the area, and offers its 600+ employees many opportunities for advancement.

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