Liferay Product Analyst

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.

As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change.

We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully.

For more information, please visit www.youthvillages.org

Position Overview:

The Liferay Product Analyst, reporting to the Liferay Product Manager as part of the Product & Innovation (P&I) team within the IT department, works closely with the Youth Villages’ Business Intelligence, Data Science, Clinical Services, Strategic Partnerships, and other departments to support the technical development and implementation of the organization’s proprietary clinical platform, GuideTree. The Liferay Product Analyst collaborates with the Liferay Product Manager and development team to support the platform. This position is responsible for user support, basic Liferay configuration, user research, and analytics support. The Liferay Product Analyst also works on special projects as requested by the Manager, Director, CIO, and other members of the leadership team, as needed.

Essential Duties and Responsibilities:

The Liferay Product Analyst:

• Solicits and manages user feedback through surveys, focus groups, and customer discovery

• Works with end users to gather, understand, and define business requirements

• Facilitates testing of new functionality rollouts

• Partners with GuideTree Clinical Content Coordinator to support content creators and loaders

• Provides support to multiple teams with data analysis

• Manages user support through support tickets and system configuration

• Provides coordination for process improvements and software engineering projects as needed

• Performs other duties as assigned

Additional Information:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must also be a self-motivated and hard-working individual who is willing to be flexible in a fast-paced environment. The list below is representative of the knowledge, skill, and/or ability required.

• Excellent project and time management skills and a positive attitude

• Proven ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally, upwards, and external vendors

• Creative and analytical thinker with strong problem-solving skills

• Ability to communicate across all levels of the organization and work with a diverse team

• Ability to influence cross-functional teams without formal authority

• Strong self-awareness and adaptability when working with multi-department teams

• Ability and technical acumen to provide quality support to users

• Demonstrated understanding of data and data management practices

• Capability to successfully drive projects to completion

• Demonstrated ability to understand and articulate complex requirements

Work must be performed from a secure, private home office workplace with a reliable high-speed internet connection; environment should have moderate noise level consistent with a standard home office.

Qualifications:

• Bachelor’s degree or equivalent experience (required)

  • Computer Science, Business, Engineering, or related field (strongly preferred)

  • 3+ years of product analyst or similarly related experience in lieu of degree (acceptable)

• Understanding of or experience with content management systems, such as Liferay (preferred)

• Understanding of or experience with modern data analysis tools, such as R, Python, and SQL (preferred)

• Experience with non-profits (preferred)

• Project management experience or certification (plus)