Client Services Director

Company Description

Publicis Groupe, the world's second largest communications group, is a solutions platform that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Publicis, Leo Burnett, Publicis Health, Wysiwyg, Nurun and Digitas), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge. Publicis Groupe links Creativity, Technology and Data offering a value proposition that effectively connects brand and consumer.

Do you want to know more about the agency/brand or area of expertise you will be applying for on this role? Keep reading!

Starcom is the Human Experience Company and is one of the agency brands within Publicis Groupe. A world-renowned media communications agency, we believe the alchemy of people and technology creates experiences people love, and actions brands need. Experiences are the human side of data-driven, tech-fueled marketing. And, we are passionate about boldly leading our clients into the future. With more than 5,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands, including Airbnb, Coca-Cola, Stellantis, Kellogg Company, Samsung, Puig, Visa and more.
We are the Citizens of Starcom.  We are Brave, Kind, Inclusive and Resilient.
Join us!

Job Description

As a Client Services Director, you will have to deliver impeccable service of award-winning strategies and communications ideas. You should be able to efficiently manage an integrated group of professionals in a very synergic way, assuring brilliant basics to the Client while delivering a continuous degree of incremental sophistication and transformation, thus reporting into better global results.

How you’d spend your day:

• Client leadership role - manage key senior relationships.
• Manage cross departmental forecasting, budgeting, finance controls.
• Quality control of the agencies output – response to briefs, content projects, performance execution, etc.
• Ensure excellent relationships with other agency partners and with key media owners.
• Synergic internal coordination of all projects (at both local and international level).
• Together with the team, lead a continuous transformation, moving our planning to a consumer centric, mindset-based planning, capitalized on data.
• Ensure ideas are high quality, inspirational, game-changing and help our clients deliver their brand's ambitions in the ever-changing mediamarketplace.
• Creative & Media coordination.
• Leadership and people management.

Qualifications

What we’re looking for:

• Degree in Marketing/Advertising & Public Relations or minimum 10 years working in media planning strategy.
• Spanish native level language.
• Strong knowledge of the Spanish media landscape dynamics.
• Steadfastly pushes self and others for results.

We think you’re awesome if you:

• Have a good level of English (C1 or more).
• Have worked with International clients.
• Management of multidisciplinary teams
• Strong strategist skills
• Excellent communication and interpersonal skills, dynamic, flexible and proactive
• Open to new ideas and change

Additional Information

Why join us? Because we offer reasons such as:

🌟 Flexible Benefits: Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more.
🚀 Growth Opportunities: Advance in your professional career by working with major clients and gaining access to specialized training programs.
📚 Online Training: Through our artificial intelligence platform, access countless courses. Additionally, free English classes for groups of up to 6 people with native teachers.
🌍 Work from Anywhere: Telecommute for 6 weeks from over 100 countries  with our #WorkYourWorld program.
🎉 Special Days Off: Celebrate your holidays, birthdays, and Advertising Day with additional days off.
✨ Work-Life Balance: Enjoy a hybrid model with up to two days working from home and intensive summer hours."

Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups.  We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status on any individual´s status in any group or class protected by law.

If you have any reasonable adjustment