Sr. Software Engineer, Application Development and Maintenance

We are seeking an experienced Tech Lead to join our high-caliber Product Serialization IT Support team supporting the Enterprise DSCSA Program. In this role, you'll be responsible for guiding a large team of Production Support Engineers and Analysts to develop, execute, and support innovative solutions supporting the DSCSA program.  In this role, you will build relationships across business and IT leadership teams, enterprise architecture, and key stakeholders. 

DSCSA (Drug Supply Chain Security Act), enacted by Congress on November 27, 2013, outlines steps to achieve interoperable, electronic tracing of products at the package level to identify and trace certain prescription drugs as they are distributed in the United States. Aimed to enhance FDA’s ability to help protect consumers from exposure to drugs that may be counterfeit, stolen, contaminated, or otherwise harmful. These requirements will also improve detection and removal of potentially dangerous drugs from the drug supply chain to protect U.S. consumers. Additionally, the DSCSA directs FDA to establish national licensure standards for wholesale distributors and third-party logistics providers, and requires these entities report licensure and other information to FDA. As one of the largest nationwide wholesalers we have a significant obligation and commitment to this regulatory statue are requirements.

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

 Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Responsibilities

• Provide run support of applications by working with Cardinal Health infrastructure, cloud, database, network, security, other shared services teams

• Work closely with other senior tech leads, software engineers, functional & validation leads, SaaS solution providers, and managed services partners

• Monitor system health and review alerts

• Guide team to analyze production issues through the full tech stack, including firewall/networking, database, application, and middleware layers using tools like Splunk and Dynatrace. Zero in on the scope and scale of an issue, clarify business and technical impacts, get to root cause, identify permanent corrective actions, mitigate production issues, develop workarounds, clean up issues and communicate effectively with business and IT partners about the issues.

• Lead analysis on SRTs to restore services after a production outage

• Identify, document, and implement best practices for the team

• Design, develop, and deploy software code and solutions that comply with all applicable standards and regulations

• Manage technical documentation

• Understand business requirements and work to achieve the scalable solutions

• Develop and implement software solutions by either using out of the box configuration, process extensions, custom code/ scripts

• Design, write, and debug Java code and Python scripts

• Partner with business to prepare, review, and execute data updates

• Perform manual data extracts

• Write and analyze SQL queries and troubleshoot data issues

• Perform design and code peer reviews

• Provide technical guidance on Production incidents, defects, enhancements, and build projects

• Assist with development of our technology multi-year roadmap

• Coach and mentor more junior colleagues on the team

Qualifications

• 5-8 years of experience including IT Production Support work, preferred

• Bachelor's degree in related field, or equivalent work experience, preferred

• Excellent oral and written communication skills, including the ability to clearly and effectively translate technical topics into business-friendly messaging

• Strong critical thinking, analytical, troubleshooting, and problem-resolution skills

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