Project Manager, Strategic Engagement

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Project Manager, Strategic Engagement on our Biologics Program Operations Team is responsible for all aspects of the development and implementation of projects and programs for McKesson's internal specialty pharmacy group that dispenses oncology and rare disease medications to patients. Work in this role involves coordinating implementation activities with our external drug manufacturing clients, as well as internal department and cross-functional teams. You'll focus on the end-to-end delivery of a product or program from the design process through a finished state for internal/external customers. You'll be a single point of contact for projects. Our ideal candidate will have excellent executive presence, with a blend of project management and account management experience.

Key Responsibilities:

• Takes projects from original concept through final implementation

• Interfaces with all areas affected by the project, including customers, client services, and various departments (e.g., marketing, technology, operations)

• Oversees and coordinates all aspects of the project and serves as project manager between clients, line management, and internal and external resources

• Plans and directs schedules as well as project budgets

• Assesses project issues and risks and develops resolutions to meet productivity, quality, and client-satisfaction goals

• Develops detailed work plans, schedules, project estimates, resource plans, budgets, and status reports

• Conducts project meetings and is responsible for project deliverables

• Manages the integration of vendor tasks and tracks and reviews vendor deliverables

• Recommends and takes action to direct the analysis of and solution to problems

Account/Project Management:

• Drives collaboration across all Biologics Program Operations Team, which includes representatives from Quality, Pharmacy Services, Marketing, Sales, Legal, Business Development, Human Resources, Finance and Accounting, and Business Intelligence

• Monitors monthly performance against service level agreements and develops a plan for corrective action if service levels are not met

• Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary

• Interacts with all internal departments to assist as needed in providing business understanding

• Ensures timely delivery of reports according to program SLA’s

• Verifies the reasonability of data before client release

• Understands, evaluates, and interprets data in order to accurately summarize the meaning of information to the customer

• Manages project timeline, cross-functional teams, and interdepartmental communication. Maintains project plans and tracking logs as appropriate. Manages the change request process within the team

• Identifies project priorities with customers and communicates priorities to the internal team

Financial Management:

• Monitors program profitability against plan on a monthly basis and prepares analysis if established thresholds are not met

• Understands contractual obligations and negotiates incremental contractual arrangements after program go-live

• Ensures the accuracy of all client invoices prior to billing release. Escalates identified billing issues/concerns to the manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from the finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup documentation

Customer Relationship Management:

• Responsible for overall customer satisfaction with the pharmaceutical client. Acts as the primary point of contact for the client related to projects and project status information

• Manages client expectations regarding the delivery of services

• Provides the customer with proactive consultative service