Lead/Manager, Clinical Compliance

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

The Lead/Manager, Clinical Compliance will oversee a multi-pronged team that is responsible for onboarding and continuous compliance of our clinical staff members. The position is ideal for someone that has experience driving measurable efficiency gains in an operationally complex environment. 

The Lead/Manager, Clinical Compliance will directly manage a team of seven individuals and be responsible for building out new processes that drive the efficient execution of initial and ongoing compliance tasks. These tasks will touch over 2,000 new hires and 1,000 existing staff members this year alone. While HR Compliance experience is strongly preferred, it is not required. We’re looking for a Lead/Manager that is excited to get “in the weeds” and optimize / automate back-office processes (e.g. fingerprints, license verifications, annual training, etc.) to create a more clinician-friendly compliance experience.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Plan, organize, and manage a comprehensive Human Resources (HR) Compliance program. Responsible for the day to day operations of the department.
• Lead and manage the team responsible for generating and maintaining the personnel file for each staff member, with a focus on client care staff files.
• Liaise with Recruiting, Credentialing, Clinical Onboarding, Leadership and HR Operations to assure a seamless process in assembling and maintaining a complete file.
• Assure that all regulatory requirements are met including:
  • Complete background checks at hire and as required, including fingerprinting and state registry checks.
  • Job descriptions are accurate and present in each file, with all required signatures completed.
  • Assures all required new employee orientation is complete and documented
  • Complete health screening/testing/immunizations are completed for employees per state and Joint Commission requirements
  • Verification of required credentials, education, and experience for all new employees
  • Documentation of all trainings required by external agencies, both at hire and ongoing
  • Completion of initial and periodic competency assessments for all client facing staff
  • Completion of periodic performance reviews for all staff
• Supervise periodic audits of employee file data for timeliness and completeness.
• Ensure that department productivity data is accurate and available to leadership.
• Liaise with clinical leadership regarding higher level issues to assure that both individual and systemic issues are addressed.
• Serve as the system-wide expert on all applicable personnel file requirements, including The Joint Commission and Federal / State laws.
• Provide HR Compliance related education and training to staff and others as needed.
• Develop and implement policies and protocols related to HR Compliance and ensure that the organization and staff are in accordance with organizational and industry standards.
• Provides input to strategic decisions that affect the department’s functional area of responsibility.
• Maintain a system of strict confidentiality for management of sensitive employee and contractor information.
• Resolve escalated issues promptly and with diplomacy and discretion.
• Liaise with department vendors including background check and occupational health organizations.
• Cul