Associate Director, Business Systems & Field Excellence

You will be responsible for:

• Lead and engage with US Sales, HCP Operations, Sales Operations, and Marketing stakeholders to ensure that key business strategies can be broken down to effective, measurable, and scalable processes that are harmonized with business systems (e.g., CRM) and technology
• Scope, deliver, and scale meaningful CRM and other sales optimization platforms such as rxVantage and Veeva Link which minimize duplication, reduce work in the system, and enable field teams to reach their customers more effectively and efficiently
• Drive system and process adoption through strategic and operational change management activities, including presenting to and obtaining buy in with senior leadership
• Be the CRM Lead/SME for product launches and collaborate across departments to ensure go-live readiness upon product approval.  
• Boost virtual or digital activities across all of US Commercial (i.e. Marketing Material Digitization and Optimization)
• Partner closely with IT and Business Operations (Sales Operation, Deployment, HCP Engagements, etc.)  to map out processes, gather requirements and execute CRM and system project enhancements from start to finish 
• Establish and manage vendor relationships and investigate new system enhancements to continuously improve and optimize the use of existing platforms
• Supervise and facilitate the resolution of critical Veeva system issues in coordination with lT
• Support and mentor junior team members
• Represent the department in cross-functional projects to ensure that operations and digital interests and requirements are accounted for
• Understand the technicalities of CRM and the Software Delivery Life Cycle (SDLC) to cultivate successful partnerships with IT

You will need to have:

• Bachelor’s degree
•  5+ years experience implementing, managing, or enhancing Salesforce CRM, Veeva Suite (CRM, PromoMATs, Align), and/or related platforms
• Excels in business process optimization and business requirements gathering with a focus on how to build scalable systems and processes
• Proven ability in effectively working with and managing cross-functional teams, successfully navigating between Business and IT stakeholders
• Excellent presentation and communication skills with ability to interact with senior management
• Advanced Powerpoint or equivalent software skills for making strong presentations to key stakeholders
• Advanced Excel or equivalent software skills for data analysis
• Strong analytical thinking and problem-solving ability
• Highly proactive and resourceful to excel in a fast-paced environment
• Strong project management, delivery, and risk management skills
• Vendor management experience including offshore
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:

• Veeva CRM certification
• Pharmaceutical industry experience including product launches

Expectation of working in the office 3 days a week statement: When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. 

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

#LI-Hybrid

Date Posted

22-Jul-2024

Closing Date

15-Sep-2024Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of th