Product Sales and Technical Trainer

Solaris Laser is a world-leading manufacturer of industrial Fiber and CO2 laser coding, marking, and engraving systems. We specialize in development of laser systems for Static and Dynamic product coding – while products are in movement.

 

Solaris is part of Markem-Imaje, a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand.

 

The Role:

 

As Product Sales Technical Trainer you will be responsible and accountable for the product sales and product technical training materials for the Markem-Imaje Laser Technologies. You will create and deliver the training and digital learning to the Global Operations teams for international roll-out. You will be constantly looking for ways of improving the training content through new approaches and an up to date understanding of the theory of learning and modern tools. Through standard approach and best practices, the key objective is to ensure high quality, globally consistent, and ultimately successful product training.

 

What you will do:

 

• Lead and be a Single Point of Contact for all Product Sales & Technical Training and training activities for the assigned products and technologies.
• Work closely with the regions and key geographies to assess product training needs.
• Work with R&D, Technical Service and Support, Sales, Marketing, Product Managers, and Operations to develop the most effective training materials and programs.
• Develop the Sales and Technical Training Materials to support new product launches, induction program, refresher training requests, and other product related trainings requirements from the Product Division.
• Create and get buy in for the new product launch training policy for each new product. Following the launch monitor the implementation and success of the roll-out plan.
• Support and assist Product Managers on the development of the Product Sales Training Packages associated to the new product launches, induction program, refresher training request, etc.
• Plan, organize and perform both the train-the-trainer and or direct training classes – in all geographies – as required.
• Conduct post launch reviews, assign actions and track changes.
• Be responsible & accountable for Sales & Technical Training Packages ensuring it is available and relevant (E-Learning, Webinar, Instructor Led-Training/F2F).
• Responsible to ensuring Regional Sales and Technical workforce are properly trained by liaising directly to the Regional Training Manager.
• Keep and maintain all training materials on assigned products and technologies up-to-date and relevant ensuring the operations team are adequately trained.

 

What you need to have:

 

• Degree in Engineering or related discipline (other qualifications will be considered if accompanied by relevant experience).
• 5 years’ experience in professional training and/or Network Development.
• Strong project management skills and ability to lead and work within global cross functional team or projects.
• Expertise in troubleshooting, diagnosis, and problem-solving. Creative thinker: able to reason and independently solve problems where standardization may not exist.
• Program/learning experience in similar context with a proven track record of designing and deploying blended learning solutions, or stand-alone digital learning solutions.
• Ability to present Sales & Technical information in different modalities (F2F, Virtual, Livestreaming).
• Digital fluency and comfortable with digital learning platforms. Familiarity on solution & consultative selling approach is a plus.
• Experienced with creating on-line training materials, both live-streaming and off-line.
  • Working knowledge of Adobe Creative Cloud (Acrobat, Photoshop, InDesign, etc.).
  • Video creation/editing capabilities with use of Adobe Premier, Camtasia, etc.
  • Knowledge of eLearning development software (Articulate Rise 360 or Adobe Captivate).
  • Intermediate working knowledge of Adobe Software Suites, Cloud Computing and Networking.
  • Proficiency with Learning Management Systems.
• Ability to travel internationally (20% of time).
• Fluent English is a must in order to lead and record trainings.

 

What we offer:

 

• A great job, highly professional environment and friendly work culture
• Growth Opportunities within international environment
• Private Health Care
• Life Insurance: life, accident and disability
• Multisport card
• Employee Assistance Program
• Bonus scheme
• Pension Plan
• Per