Enhanced Sr. Lead

TITLE: Enhanced Sr. Lead

LOCATION: Onsite: El Paso, TX

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day.

Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

About the Role

The Enhanced Senior Lead leads teams conducting investigative, screening, and verification activities in a regulated and high‑risk environment. This role ensures investigative accuracy, compliance with established standards, and effective escalation of risk indicators while supporting staff performance and quality outcomes.

What You’ll Do

• Supervise staff conducting screening, verification, and investigative work
• Assign and prioritize caseloads to meet established timelines and quality standards
• Review investigative work products for accuracy, completeness, and compliance
• Provide guidance on complex or sensitive cases and escalate issues as required
• Monitor performance metrics and compliance indicators
• Conduct quality assurance reviews and internal audits
• Coach staff on investigative techniques, documentation, and decision‑making
• Support onboarding and training of investigative personnel
• Manage schedules to maintain adequate coverage and workload balance
• Prepare reports and operational updates for leadership
• Ensure confidentiality and appropriate handling of sensitive information
• Perform other duties as assigned

Minimum Qualifications & Skills

• Bachelor’s degree from an accredited institution; or
• Associate degree with additional relevant experience; or
• Equivalent combination of education and progressively responsible experience
• Three (3) or more years of relevant experience in investigations, screening, compliance, fraud detection, or similar regulated environments
• At least one (1) year of supervisory or lead experience
• Experience working with sensitive data and time‑critical workflows
• Strong analytical and investigative judgment
• Excellent writing and verbal communication skills
• Ability to identify risk indicators and make sound decisions
• High level of discretion and attention to confidentiality
• Comfortable using technology and investigative tools
• Bilingual English/Spanish required or preferred, depending on assignment

Work Schedule

• Flexible schedule required, including evenings and weekends
• Must be accessible by mobile phone as needed for operational matters

Security Clearance/Background Check Requirements

• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
• Must be a U.S. Citizen
• Child Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.
• Internal background check to the satisfaction of contract requirements.
• Favorable credit check for all cleared positions
• Ability to obtain/maintain a Security Clearance

Physical Demands

• Standing/Walking/Mobil